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Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
3.6
366 reviews
5 stars
212
4 stars
20
3 stars
14
2 stars
19
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, knowledge, and helpfulness of the technicians and customer service representatives.
Installation Experience
Customers reported positive experiences with the installation process, highlighting the efficiency and friendliness of the technicians.
Service Reliability
Some customers noted issues with internet speeds and reliability, expressing dissatisfaction with the service provided.
Pricing Concerns
Several reviews mentioned high prices and unexpected charges, leading to frustration among customers.
- MCMichael C.Dec 30, 20251.0I wouldn’t be using this if it wasn’t one of the only options in West Sac. Internet constantly drops and has been considerably inconsistent. Go ahead and try to connect with customer service for further assistance with that as well.
- HGHenry GarciaDec 26, 20255.0From Alfonso to Rueben, their professionalism, knowledge, and of course courtesy, were exemplary to say the least. And the Astound network has truly served my needs.
- LTlets talkNov 20, 20255.0Great customer service
- WZWill ZNov 20, 20255.0Phuong was great!! 10/10 experience, super helpful and got us all set up
- SSSillyNov 12, 20255.0Both Salesperson Lisa and my installer are great assets to Astound. They provide excellent customer service and technical assistance. Thank you!
Frequently Asked Questions About Astound | West Sacramento
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound | West Sacramento offer a price lock on their internet services?
Yes, Astound offers a 2 year price lock on any internet speed.
Is a contract required to get internet services from Astound | West Sacramento?
No, Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem or router when subscribing to Astound’s internet?
Yes, customers can bring their own modem/router with speeds up to 1500 Mbps. For speeds above 1 gig, recommended equipment guidelines should be followed.
What are the operating hours of Astound | West Sacramento?
The location is open Monday through Friday from 8:00 AM to 12:30 PM and 1:30 PM to 5:00 PM. It is closed on Saturdays and Sundays.
What payment options does Astound | West Sacramento accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What internet speeds are available from Astound | West Sacramento?
Astound offers speeds of 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, depending on location availability.
Are there any notable nearby places that customers might visit before or after using Astound services?
Yes, nearby places include Wave Broadband, BZ Service Station, and Yolo County One-Stop Career Center, which could be useful for customers needing event photography services, car servicing, or employment assistance.
How can nearby automotive-related businesses assist customers of Astound | West Sacramento?
Nearby businesses like Marquez Design, Rivian Service + Demo Center, and Stone Mobile Mechanic provide automotive parts, services, and repairs that customers might find helpful.
What nearby healthcare facilities are close to Astound | West Sacramento for customers’ convenience?
Salud Clinic, Communicare Health Centers Administration, and County Government Children’s Medical Services are nearby healthcare providers customers can access.
Does Astound | West Sacramento offer bundling options for internet and mobile services?
Yes, Astound offers bundling options allowing customers to combine internet and mobile services to fit their lifestyle.