Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Santee. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.6
728 reviews
5 stars
337
4 stars
117
3 stars
58
2 stars
47
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for being rude or unhelpful.
Service Efficiency
Many customers appreciated the quick service and efficiency at the store, with several noting fast turnaround times for equipment returns and service changes.
Billing Issues
Numerous complaints were made regarding billing practices, including unexpected charges and difficulties in resolving billing discrepancies.
Internet Reliability
Several customers reported issues with internet reliability, including frequent drops and poor service quality.
Store Experience
The physical store environment received positive remarks for being organized and spacious, although some customers noted long wait times during busy periods.
- CCCapt Ron Cat2 days ago1.0Been trying to get Cox internet for 3 weeks at a house that has a cable modem and coax cable in the house. Cox stayed the house is blocked from previous tenants and refuses to grant internet service. I have no choice but to move out of my house. Unbelievable. The ppl working at this location are very professional but the company is Nothing but a bunch of liars.
- IPIvan P2 days ago1.0I moved to a new address where Cox could not provide service. Their own representatives confirmed the location was non-serviceable, yet Cox still attempted to charge me a $40 early termination fee. This was not a voluntary cancellation. Cox was unable to fulfill the service contract, which constitutes a breach of contract, and charging a cancellation fee under these circumstances is improper. To make matters worse, Cox shared my personal information with a third-party collection agency over a charge that should never have existed — especially over just $40. Due to Cox’s refusal to resolve this issue, I have filed a formal complaint with the Federal Communications Commission. I strongly recommend caution to anyone considering this provider.
- MLMy LeNov 30, 20254.0We have been with Cox for over 40+ but had to cancel wifi and phone service due a move. They couldn’t access our account over the phone without the passcode to cancel. We had to bring our equipment into a physical store with our ID to cancel. The Santee location is in a plaza with plenty of parking. The store itself is spacious and bright. When you walk in, you’re greeted and to sign in on the tablet. We were number 2 on the list. Everything was fast. A receipt was printed to show proof of equipment return.
- MAMaher AmeenOct 7, 20255.0Good customer service. Good person, thank you very much.Reema
- 333nibudy671Oct 7, 20255.0They are my providers and I'm always with the best ✌️🙂
Frequently Asked Questions About Cox Store
What products and services are offered at the Cox Store in Santee?
The Cox Store in Santee offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, devices from Apple and Samsung, TV and streaming services, home phone service, and accessories. Services include home internet, mobile cellular service, cable and streaming service, equipment pickup and drop off, and bill payment.
What are the store hours for the Cox Store in Santee?
The Cox Store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM. The store is closed on Thanksgiving (2025-11-27), Christmas Day (2025-12-25), and New Year's Day (2026-01-01). On Christmas Eve (2025-12-24) and New Year's Eve (2025-12-31), the store is open from 10:00 AM to 4:00 PM.
What payment options does the Cox Store accept?
The store accepts American Express, Cash, Check, Discover, MasterCard, and Visa for payments.
How can I contact the Cox Store in Santee by phone?
You can reach the Cox Store by calling +1 619-328-1824.
Where is the Cox Store located in Santee?
The Cox Store is located at 9349 Mission Gorge Rd., Santee, CA 92071, United States.
Does the Cox Store offer support for upgrading tech or exclusive deals?
Yes, the Cox Store team in Santee provides personalized support to help you upgrade your tech and explore exclusive deals on internet and mobile plans, devices, and accessories.
Are there any nearby places where I can grab a meal before or after visiting the Cox Store?
Yes, there are several dining options nearby including Tabu Sushi Bar & Grill (Japanese restaurant), Cazadores Mexican Food, Jersey Mike's Subs, The Stand (American restaurant), Epic Wings (American restaurant), In-N-Out Burger, and Jack in the Box (fast food).
What nearby businesses can I visit for haircuts or beauty services near the Cox Store?
Nearby hair and beauty services include Sport Clips Haircuts of Santee, RocknHair Santee, Glamour Nails, and Nail it & Bar.
Which nearby grocery store can I visit while shopping at the Cox Store?
Sprouts Farmers Market is a nearby organic grocery store and farmers market where you can shop while visiting the Cox Store.
Are there financial institutions near the Cox Store if I need banking services?
Yes, nearby financial institutions include U.S. Bank, US Bank, California Credit Union, and there is also a U.S. Bank ATM close by.