Cox Store

Reviews

• CM

  Cameron McLaughlin

  5 days ago
  1.0
  Called and told them we were going to be coming in a few minutes before closing to return a modem, the employee on the phone says as long as you’re in by 8pm you’re good. We pull up at 7:58 and the employee runs up to the door to lock the door. We try talking to them through the locked door and he tells us he can’t help us. Was hoping we’d get better customer support and be able to return the box before the next building cycle the next day.
• EC

  Emuni Clady

  5 days ago
  5.0
  Shoutout to Matthew and Tyler at COX for the great customer service. They helped me lower my home internet and landline bill from $150 to $120, and made sure I understood exactly what I was getting. The whole visit was quick and efficient!!! I was in and out in less than 30 minutes. They were professional, knowledgeable, and really took the time to help instead of rushing me. I truly appreciate how smooth the experience was. If you’re looking for honest help and good deals, definitely ask for Matthew and Tyler.
• KC

  Kevin Clark

  Apr 3, 2026
  4.0
  Friendly staff. Very polite and professional.
• MA

  Marcial Camargo aguilar

  Mar 6, 2026
  5.0
  Muy buena atención no tarde ni 10 minutos en entregar los equipos que bueno que hay personas que te atienden con amabilidad y rapidez
• RM

  Ryan Melius

  Feb 25, 2026
  1.0
  I went through an exhausting 2-hour process with two Cox agents to cancel my service. They spent over an hour attempting to sell me on various promotional plans. Repeated attempts demanding cancelation were met with more cut and paste sales pitches. One agent even left the placeholder "NAME" in their response, failing to update their responses snippet with my name. The process is clearly designed to reduce churn by exhausting the customer into succumbing to the endless cancellation process. Thankfully companies like Starlink provide competition to utilities like Cox who have clearly prioritized profits over the customer experience. I would have considered returning to Cox in the future if Starlink didn't work out, but Cox made the process so painful that I will use dial up internet before I ever return to Cox.