Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Santa Barbara. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
2.7
341 reviews
5 stars
100
4 stars
36
3 stars
23
2 stars
23
1 star
159
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful representatives, and difficulties in resolving issues.
Service Reliability
Numerous reviews highlighted frequent internet outages and unreliable service, with many customers expressing frustration over the quality of the internet provided.
Pricing Issues
Customers frequently mentioned high prices and unexpected charges, with some feeling that the service did not justify the cost.
In-Store Experience
While in-store staff were often described as friendly and helpful, many customers still faced challenges with service-related issues that could not be resolved in person.
- CAChristian AguirreDec 17, 20251.0Cox Communications is an absolutely horrible company to get any sort of service through. Terrible staff training. Terrible customer service. There are other communications providers in the Santa Barbara area, any of them are a better choice than Cox. Save yourself the hassle and frustration of dealing with a company that does not care about you whatsoever and choose a different communications provider.
- HBherman bravoDec 6, 20255.0GREAT SERVICE! I went in to switch out of TMOBILE 5G Home internet. The internet service was unreliable at best. Cox asked if I wanted to add a free line and I said No! I did not appreciate extra add-ons and fees! JUST INTERNET! Once my internet plan was set, I calmed down and listened to their offers. The calmly told me the details and I was sold. Cox is part of the Verizon network and provided me with UNLIMITED cell service for only $2 a month for a year! Plus I'm getting 300 Mbps and can cancel any time- $55 a month. The customer support was great. Store had close to 10 employees on a Saturday willing to be helpful. I was attended by Erick, Juan, and a bunch of other people just willing to be useful. I am sorry i went in with a bad attitude- thanks to reading too many negative reviews.. Only to be received by friendly staff.
- AMAndrew MaltunNov 11, 20251.0Avoid Cox if you are able to. Attempting to cancel service is quite cumbersome. They require you to chat with an offshore agent or stay on hold for at least an hour. They took 2-3 minutes to reply to every response I gave, forced me to review multiple options other than canceling, and also tried, hilariously, to convince me that I was not the account owner. Clearly, they're trying to make it impractical or impossible to stop paying them (they figure, correctly, that at some point I'll have to do something else, and need to start the process all over again - or probably just forget for a year). A pretty lame tactic and probably a pretty lame company that would try this. There are other internet providers in Santa Barbara who charge half the price and have twice the speed.
- LBLeasha BarryNov 7, 20251.0This company has always been a disappointment, but reached new lows. They quietly disabled their Homelife security services without informing customers and continued to bill for months, perhaps years with their clients having no actual security services in place and no means to maintain or repair their systems. Their business practices are simply dishonest.
- JCJazmine ContrerasNov 5, 20252.0Okay so before I even begin, I know you all have to deal with customers everyday(I get it). However when I was trying to understand what they were saying on the phone it let to a charge instead of helping me figure out why the wifi was not working. Sorry Cox Cable that you guys put up with people's issues everyday but you do not need to charge extra for the wifi issue. And don't ever say your sorry in other comments that right there shows how much you do not care about people. And also please do not send a link because why bother. I mean Custer service is not that helpful.
Frequently Asked Questions About Cox Store
What products and services are offered at the Cox Store in Santa Barbara?
The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest mobile devices including Apple and Samsung, TV and streaming services, home phone services, and accessories. They also provide personalized support and exclusive deals on Internet + Mobile plans.
What are the Cox Store's regular business hours?
The Cox Store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays.
Are there any holiday hour changes at the Cox Store?
Yes, the store is closed on November 27, December 25, and January 1. It operates from 10:00 AM to 4:00 PM on December 24 and December 31.
Where is the Cox Store located in Santa Barbara?
The Cox Store is located at 3303 State St., Santa Barbara, CA 93105, US.
What payment options does the Cox Store accept?
The store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact the Cox Store?
You can contact the Cox Store by calling +1 805-845-1080 or visiting their website at https://www.cox.com/local/residential/stores/ca/santa-barbara/3303-state-st.
What nearby places can I visit before or after visiting the Cox Store?
Nearby places include Loreto Plaza shopping center for shopping, Gelson's supermarket for groceries, and Le Café Stella for French dining, all within walking distance and perfect for planning your day around your store visit.
Is there a nearby place where I can get a haircut near the Cox Store?
Yes, Fantastic Sams hair salon is near the Cox Store, where you can get haircuts and beauty services before or after your visit.
Are there any nearby travel services close to the Cox Store?
Yes, Your Travel Center and CircaTerra Travel Outfitters, both offering travel-related services and retail, are located nearby, making it convenient to combine travel planning with your visit to the Cox Store.
Where can I find banking services near the Cox Store?
Nearby banking and financial services include Chase ATM and First Bank, available for your convenience when visiting the Cox Store.