Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Santa Barbara. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
2.7
338 reviews
5 stars
98
4 stars
36
3 stars
23
2 stars
23
1 star
158
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported extremely poor customer service, including long wait times, unhelpful representatives, and unresolved issues.
Billing Issues
Frequent complaints about billing errors, including double charges and difficulties in obtaining refunds.
Internet Reliability
Numerous reviews highlighted consistent internet outages and slow speeds, leading to dissatisfaction with service quality.
Store Experience
While in-store experiences were generally positive, with friendly staff, many customers still faced issues that could not be resolved at the store.
Monopoly Concerns
Customers expressed frustration over Cox's monopoly in the area, feeling trapped with no alternative service providers.
- AMAndrew MaltunNov 11, 20251.0Avoid Cox if you are able to. Attempting to cancel service is quite cumbersome. They require you to chat with an offshore agent or stay on hold for at least an hour. They took 2-3 minutes to reply to every response I gave, forced me to review multiple options other than canceling, and also tried, hilariously, to convince me that I was not the account owner. Clearly, they're trying to make it impractical or impossible to stop paying them (they figure, correctly, that at some point I'll have to do something else, and need to start the process all over again - or probably just forget for a year). A pretty lame tactic and probably a pretty lame company that would try this. There are other internet providers in Santa Barbara who charge half the price and have twice the speed.
- TDThomas DaviesNov 7, 20251.0super overpriced compared to frontier
- LBLeasha BarryNov 7, 20251.0This company has always been a disappointment, but reached new lows. They quietly disabled their Homelife security services without informing customers and continued to bill for months, perhaps years with their clients having no actual security services in place and no means to maintain or repair their systems. Their business practices are simply dishonest.
- JCJazmine ContrerasNov 5, 20252.0Okay so before I even begin, I know you all have to deal with customers everyday(I get it). However when I was trying to understand what they were saying on the phone it let to a charge instead of helping me figure out why the wifi was not working. Sorry Cox Cable that you guys put up with people's issues everyday but you do not need to charge extra for the wifi issue. And don't ever say your sorry in other comments that right there shows how much you do not care about people. And also please do not send a link because why bother. I mean Custer service is not that helpful.
- DHdanielle huizarOct 16, 20251.0i tried canceling 2x to no avail. support was not intelligent. added more to my ledger. cancelling was a hassle and took 40 minutes. never using cox again
Frequently Asked Questions About Cox Store
What products and services are offered at the Cox Store in Santa Barbara?
The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest mobile devices including Apple and Samsung, TV and streaming services, home phone services, and accessories. They also provide personalized support and exclusive deals on Internet + Mobile plans.
What are the Cox Store's regular business hours?
The Cox Store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays.
Are there any holiday hour changes at the Cox Store?
Yes, the store is closed on November 27, December 25, and January 1. It operates from 10:00 AM to 4:00 PM on December 24 and December 31.
Where is the Cox Store located in Santa Barbara?
The Cox Store is located at 3303 State St., Santa Barbara, CA 93105, US.
What payment options does the Cox Store accept?
The store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact the Cox Store?
You can contact the Cox Store by calling +1 805-845-1080 or visiting their website at https://www.cox.com/local/residential/stores/ca/santa-barbara/3303-state-st.
What nearby places can I visit before or after visiting the Cox Store?
Nearby places include Loreto Plaza shopping center for shopping, Gelson's supermarket for groceries, and Le Café Stella for French dining, all within walking distance and perfect for planning your day around your store visit.
Is there a nearby place where I can get a haircut near the Cox Store?
Yes, Fantastic Sams hair salon is near the Cox Store, where you can get haircuts and beauty services before or after your visit.
Are there any nearby travel services close to the Cox Store?
Yes, Your Travel Center and CircaTerra Travel Outfitters, both offering travel-related services and retail, are located nearby, making it convenient to combine travel planning with your visit to the Cox Store.
Where can I find banking services near the Cox Store?
Nearby banking and financial services include Chase ATM and First Bank, available for your convenience when visiting the Cox Store.