Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in San Diego. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.5
348 reviews
5 stars
161
4 stars
55
3 stars
18
2 stars
20
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Billing Issues
Numerous reviews mention hidden fees, unexpected charges, and billing disputes, leading to customer dissatisfaction.
Service Reliability
Many customers reported frequent internet outages and poor service quality, expressing frustration with the reliability of the internet provided.
Store Experience
While some customers had positive experiences in-store, others reported long wait times and unhelpful staff, highlighting inconsistency in service.
- NDNicholas Deer2 days ago1.0Crappy service. Trying to cancel is a nightmare. They don’t care, they just want to sell you on a higher plan. Stay away.
- CCCapt Ron Cat2 days ago1.0Been trying to get Cox internet for 3 weeks at a house that has a cable modem and coax cable in the house. Cox stayed the house is blocked from previous tenants and refuses to grant internet service. I have no choice but to move out of my house. Unbelievable. The ppl working at this location are very professional but the company is Nothing but a bunch of liars.
- IPIvan P2 days ago1.0I moved to a new address where Cox could not provide service. Their own representatives confirmed the location was non-serviceable, yet Cox still attempted to charge me a $40 early termination fee. This was not a voluntary cancellation. Cox was unable to fulfill the service contract, which constitutes a breach of contract, and charging a cancellation fee under these circumstances is improper. To make matters worse, Cox shared my personal information with a third-party collection agency over a charge that should never have existed — especially over just $40. Due to Cox’s refusal to resolve this issue, I have filed a formal complaint with the Federal Communications Commission. I strongly recommend caution to anyone considering this provider.
- BKBilly KramerDec 30, 20251.0Don’t use this provider. Had horrible connection issues after I moved to another house and I kept running into A.I. via phone calls and chat. No help. Finally cancelled and was hit with a bill weeks later. I hadn’t used my router in months prior to cancellation. If you want a headache, choose Cox!
- LTLeonard TanNov 29, 20251.0They wanted me to wait for the long line of customers to return my equipment and they are puzzled as to why I canceled my internet service with them. So glad to switch over to a cheaper and better provider
Frequently Asked Questions About Cox Store
What products and services does the Cox Store in San Diego offer?
The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest mobile devices including Apple and Samsung, TV and streaming options, home phone services, and accessories. They also provide services such as equipment pick up and drop off, bill payment, and personalized support.
Where is the Cox Store located in San Diego?
The Cox Store is located at 1220 Cleveland Ave., Ste. M-107, San Diego, CA 92103, USA.
What are the operating hours of the Cox Store?
The Cox Store is open Monday through Saturday from 10:00 AM to 7:00 PM and closed on Sundays. On certain holidays such as December 24 and December 31, the store operates from 10:00 AM to 4:00 PM. It is closed on holidays like November 27, December 25, and January 1.
What payment methods are accepted at the Cox Store?
The Cox Store accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
How can I contact the Cox Store?
You can contact the Cox Store by phone at +1 619-780-0800 or visit their website at https://www.cox.com/local/residential/stores/ca/san-diego/1220-cleveland-ave.
Are there any fitness centers near the Cox Store?
Yes, Barry's San Diego, a gym and sports instruction venue, and CorePower Yoga, a yoga studio and gym, are nearby. Customers can visit these fitness centers before or after shopping for tech and communication needs at the Cox Store.
What dining options are available near the Cox Store?
Nearby dining options include Aladdin Hillcrest and Alladin, both Mediterranean restaurants and cafes, Chiefy Cafe Hillcrest and Panera Bread which offer coffee and casual dining, plus Handel's Homemade Ice Cream for desserts. Clients can enjoy a meal or coffee break when visiting the area.
Are there community centers close to the Cox Store?
Yes, the Uptown District offers community and senior citizen services, and the Joyce Beers Community Center provides gym and recreational facilities nearby. Visitors to the Cox Store can explore these community resources.
Does the Cox Store support bill payments and equipment services?
Yes, the Cox Store offers bill payment services as well as equipment pick up and drop off for customer convenience.
What brands and categories is the Cox Store associated with?
The Cox Store is associated with Cox Communications and fits into categories like Internet Service Provider, Business Internet Service, Satellite and Cable Television Sales and Installation Service, Telephone Company, Cell Phone Store, Cell Phone Accessory Store, Electronics Store, Telecommunications Services, and Cable Company.