Customer Service
Many customers praised the friendly and professional service provided by technicians, highlighting their responsiveness and willingness to help.
Installation Quality
Technicians received positive feedback for their efficient and thorough installation work, often going above and beyond to ensure customer satisfaction.
Service Reliability
While many customers appreciated the service, some expressed frustration with internet reliability and pricing, indicating a need for improvement in these areas.
Communication
Customers noted issues with reaching customer support, particularly long hold times and lack of callbacks, suggesting a decline in responsiveness compared to previous experiences.