Cox Store

Reviews

• HH

  Hannah

  1 day ago
  5.0
  This is a shoutout to Steven! He was so I incredibly kind, personable, and helpful in setting up my home internet plan, and then helping me again to transfer everything when I moved. Very quick and helpful service and I felt that every effort was made to understand my data needs and budget. Thanks so much Steven! Self set up was a breeze and my WiFi has been working great - everything else has been manageable and automatic through the online account. A good thing to be able to just check off the list and forget about
• MC

  Marcus Capps

  5 days ago
  1.0
  My experience with this company was extremely disappointing. There was clear misrepresentation of the services and products being offered, and the billing practices did not align with what was originally communicated. What initially appeared to be a straightforward offering quickly turned into what felt like a bait-and-switch situation. When I attempted to resolve the issue through customer service, the experience only became more frustrating. Support was unhelpful, dismissive, and unwilling to take accountability or provide reasonable solutions. Between the misleading marketing, questionable billing practices, and poor customer service, I cannot recommend doing business with this company.
• DT

  DM T

  Jan 23, 2026
  1.0
  Do you like stubbing your baby toe? No? Okay, cool. Because dealing with this company is like repeatedly stubbing your baby toe over and over again. Does that sound fun? Maybe even slicing it between the toe cracks. You know the feeling. Nostalgic, kind of. Like dial up internet… heavy on the no internet part. Pretty sure they employ sloths as their customer service reps but honestly, that’s an insult to sloths. Here’s what actually happened: I signed up online for internet (and initially mobile too). My mobile order didn’t process, and customer service couldn’t explain why. While one rep was “looking into it,” I literally signed up with another company because nothing was getting resolved. Lost sale on their end. Then came the modem saga. I was told a modem would be shipped. It wasn’t. I called again. Promised it would be shipped. It wasn’t. I called again. One rep talked over me and argued with me, but miraculously a modem was finally sent. It arrived weeks later and… it doesn’t work. No internet. Zero. Nothing. To make things even more absurd, my account suddenly shows that I’m “returning” the modem on a date that makes no sense, even though I just received it. On top of that, I’m being told I’d have to pay $100 for a technician or a monthly fee to fix issues that were caused entirely by their own customer service failures. Absolutely not. I am a full time student. I needed internet yesterday. This wasn’t a minor inconvenience. It had real life consequences for my education. Instead, I spent hours being talked over, transferred around, misunderstood, and given contradictory information by people who clearly had no idea what was going on. In the end, I had to demand that the entire account be shut down and refunded because no one could actually provide internet or competent support. Truly the worst customer service experience I’ve ever had. If you enjoy frustration, confusion, wasted time, and toe-stubbing levels of pain, this might be the company for you. Otherwise… run.
• NM

  Noelle Mercer

  Nov 6, 2025
  1.0
  Was told to cancel my existing service only to be given a new service that doesn’t work. This company couldn’t be less effective at trouble shooting all the while pretending to care. This is a company issue. Phone support and in-store support offered little in the way of solutions. Though they were quick to increase my bill …
• SS

  Stride

  Nov 6, 2025
  5.0
  STEVEN WAS AMAZING. I called with concerns about my order and Steven was not only able to reassure me about my order, but personally helped out with my questions. Super kind and thoughtful man so glad with how welcoming he is!

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