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Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
While some technicians provided excellent service and support, many customers reported frustrating experiences with customer service, including long wait times and unhelpful responses.
Service Reliability
Numerous reviews highlighted frequent internet outages and connectivity issues, leading to dissatisfaction among customers who rely on stable service.
Pricing Concerns
Customers expressed frustration over rising prices and inconsistent billing practices, with many feeling that loyalty was not rewarded.
Technician Performance
Several reviews praised technicians for their professionalism and efficiency, particularly highlighting the positive experiences with specific individuals like Adriano.
JB
Juan Becerril
Jan 5, 2026
1.0
Hot garbage customer service…. Astound Broadband will try to double your rate several times a year w/out notice!!! Hot garbage!!!
DS
Deron Steinke
Jan 5, 2026
5.0
My Astound installation was excellent. The technician was on time and finished very quickly. Great service!
AL
Amy Louise
Dec 27, 2025
5.0
Zachary Wertz was an amazing Astound Technician. Professional, fast service, knowledgeable and friendly. Thank you!
NK
Nadia Khan
Dec 3, 2025
1.0
Store timings need to be updated to add lunch break. Drive all the way to drop off equipment and they were closed for lunch.
TG
Tony Gomez
Nov 30, 2025
1.0
internet goes out daily
sometimes multiple times a day
Frequently Asked Questions About Astound | Rocklin
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet service?
Yes, Astound offers a 2 year price lock on any internet speed.
Is a contract required to get internet services from Astound?
No, Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound internet service?
Yes, customers can bring their own modem/router for speeds up to 1500 Mbps. For speeds above 1 gig, please refer to recommended guidelines.
What internet speed options does Astound offer?
Astound offers internet speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, with availability depending on location.
Does Astound provide fiber internet service?
Yes, Astound’s fiber-powered network is available in select locations with speeds up to 5 Gig, offering higher speeds than traditional copper connections.
What are the office hours for Astound | Rocklin?
The office is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays.
What nearby places can I visit when going to Astound | Rocklin?
Nearby places include The Big Chill ice cream shop and Big Chill party supply, Bank of America and its ATM, and ampm convenience store and gas station.
Are there nearby services that can complement my visit to Astound | Rocklin?
Yes, you can visit Innovative Martial Arts gym, Rock Creek Dental, or The Industry Salon for fitness, health, or beauty services nearby.
Where can I grab food or coffee near Astound | Rocklin?
Near Astound | Rocklin, Domino's Pizza offers quick dining, and It's A Grind Coffee House provides coffee and refreshments.
How can I contact Astound | Rocklin for internet service inquiries?
You can reach Astound | Rocklin at their main phone number +18669283123 or visit their website at https://www.astound.com/locations/rocklin/.