Cox Store

Reviews

• KS

  Kalana De Silva

  Dec 17, 2025
  1.0
  POS internet service! Dont work for half the time andother half its super slow. Go with Comcast satellite dish
• HM

  H M

  Dec 8, 2025
  1.0
  SHAME ON YOU PREYING ON AN ELDERY WOMAN. Tonight I spoke to Sandra, who was not helpful at all My mom called two weeks ago to cancel and they did not allow her to do it. We live in a 55 and over community that pays Cox for free cable, my mom has been paying $140 plus for the last 10 years. I got her down to $48 a month without Home Internet. That was still not a good deal because everybody in the community here is paying nothing. After I canceled, Sandra said oh I didn’t know she was elderly. I could’ve offered you a $30 discount. Absolutely pathetic. This is a very dishonest company.
• SB

  Shelley belsky

  Nov 5, 2025
  1.0
  I accidentally came early to college blvd store and because of the time change and when I knocked on the door Lily H. inside an employee rudely came to the door and said it's not 10 its 9:00 and rudely walked away without being courteous. It was a very innocent mistake. It was only a couple days after the time change. It is my opinion when somebody works in customer service they should hold that role highly regardless of the circumstances. It wasn't a major ordeal for her to get up out of a chair smile and say the time change it's only 9:00. She was extremely rude turned on heel and walked away. Totally not what I expected from an employee. She needs to be spoken to and explained her role again. The dirty look was the icing on the cake and why I am doing the review. It wasn't necessary. I myself have worked in customer service all my life for 40 years, and I find it unspeakable, when people have an attitude towards customers. You're in the wrong profession if that's how you treat the public coming into your place of business.
• IC

  Ivy Cruz

  Oct 29, 2025
  2.0
  My partner recently switched to COX. We thought it would be good with all the perks the employees offer. If it’s too good to be true, it is! We got a router and we tried plugging it in for like 3 hrs like how they explained and it didn’t work. We contacted a remote agent and not even they could figure out what was wrong. I call the store and they said it’s defective and just come in to switch it so we did. The employee even admitted that he saw the router he originally gave us was damaged when he gave it to us and this was the when we came back for a replacement. Already a rough start. The new router didn’t work either and so we scheduled a tech to come, he didn’t show up and claimed he called the contact number more than once. We never received one single call. Two weeks into our service and we have not had COX internet at all. Tomorrow we have an another scheduled tech, let’s hope this one doesn’t flake. My advice? Save your 101 dollars a month and go somewhere else.
• DB

  D'ahna Bishop

  Oct 6, 2025
  5.0
  Kevin came out to install our internet on move in day, and he was absolutely wonderful. He was so sweet, knowledgeable, and professional, and you can tell he truly loves what he does. It was honestly one of the best installation experiences I’ve ever had. Quick, smooth, and stress free. This is my first time using Cox as an internet provider, so I can’t speak to the service just yet, but if it’s anything like the install experience with Kevin, I know I’m in good hands!