Cox Store

3.1
197 reviews
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Business Details

23704 El Toro Rd., Lake Forest, CA
92630, United States
(949) 382-6881
https://www.cox.com/residential/local/stores/ca/lake-forest/23704-el-toro-rd.html
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About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Lake Forest. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
23704 El Toro Rd., Lake Forest, CA
92630, United States

Hours

Reviews

3.1
197 reviews
5 stars
70
4 stars
23
3 stars
22
2 stars
11
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff are praised for being helpful and friendly, while others are criticized for being rude and unprofessional.

Internet Reliability

Numerous complaints about poor internet connectivity and frequent outages, with many customers feeling they are overpaying for subpar service.

Pricing Issues

Customers express frustration over rising prices and lack of transparency regarding billing, with many feeling trapped due to limited service options.

Store Experience

Store visits are generally described as pleasant, with some customers appreciating the quick service and helpful staff, though wait times can be an issue.

Service Options

Many customers feel that Cox has a monopoly in their areas, limiting their choices for internet and cable services.
  • RF
    Reza Fathali
    3 days ago
    2.0
    So expensive services! Unbelievable!!
  • JA
    Joe Andrade
    Nov 12, 2025
    1.0
    Have had their service for a month. Very terrible service. Constant signal loss, bad connection. They recommended an update to faster speed after blaming it on the plan. Now I pay more for the same crappy internet. This service is horrendous. Dial up was more reliable than this. Sadly.
  • RR
    Rayton
    Nov 4, 2025
    5.0
    Very good service here, professional.
  • SH
    Saul Hernandez
    Aug 2, 2025
    1.0
    People a the store are very nice, but the internet and Cable services are astronomicly expensive and with obsolete repeated channels, and really bad internet signal, and when you call they'll tell you to turn off equipment and then on, but bad signal on TV and internet continues, call them again and they say it's the cable from street to your house, many years of been ripped off, got something 20 times better for a third of the price, RIP cox hopefully soon.
  • SF
    Sam Fakhouri
    Jun 27, 2025
    1.0
    very bad service
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Frequently Asked Questions About Cox Store

What products and services does Cox Store in Lake Forest offer?

Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, latest mobile devices including Apple and Samsung, TV and streaming, and home phone services. They also provide home internet, mobile cellular service, cable and streaming service, equipment pick up/drop off, and bill payment.

What are the store hours for Cox Store in Lake Forest?

The Cox Store in Lake Forest is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours vary with some days closed and others open from 10:00 AM to 4:00 PM.