Cox Store

Reviews

• AR

  Andrew Reynolds

  Feb 12, 2026
  5.0
  I called with some troubling questions, but after talking to Vladimir (hopefully spelt that right) he was able to answer all my questions with ease, and had top tier customer service skills that really put you at ease. Thank you!
• KL

  Kelly Las

  Feb 11, 2026
  5.0
  I had an amazing experience at the Cox store on Avocado Blvd thanks to Sami and Manager From the moment I walked in he was professional patient and extremely knowledgeable. He took the time to explain all my options clearly and made sure I felt confident before making a decision. Sami genuinely listened to what I needed and helped me find the best solution without any pressure. The whole process was smooth efficient and stress free. If you are visiting the Cox store on Avocado Blvd ask for Sami. He truly goes above and beyond and delivers top tier customer service.
• VV

  Vitaliy Vita

  Jan 26, 2026
  1.0
  Misleading Promotion – Loyal Customer Treated Poorly.. I’ve been a Cox customer for over 5 years, and this is one of the most disappointing experiences I’ve had. I came to this store to see if I can lower my bill, instead I was offered a promotion to double my speed for $16 less than my original bill, I upgraded my Internet service for a promotion that was supposed to last 2 years, but after only a couple of months, my bill increased because the promotion suddenly ended. When I contacted Cox, I was told there was nothing they could do to fix it — unless I agreed to lower my internet speed to reduce the bill. That’s not what I signed up for, the store rep did NOT explain all that to me and never mentioned anything, why would I wanna upgrade my service for a promotion that's gonna last for couple months? I don't think anyone would and it feels extremely misleading. If a promotion is advertised as lasting two years, it should actually last two years. I’m leaving this review to warn others to be very careful with Cox promotions/reps and to get everything in writing. Based on this experience, I’ll be canceling my service and taking my business elsewhere.
• AN

  Ameel Najeeb

  Jan 26, 2026
  1.0
  I had a terrible experience at the Cox store on 3649 Avocado Blvd. The customer service was extremely bad. The staff was rude, unhelpful, and more interested in selling extra products than actually helping me. Even after telling them multiple times that I did not need additional services, they continued trying to push sales. I felt uncomfortable and ignored as a customer. This location seriously needs better training and respect for customers. I will not be returning.
• BN

  Bashar Najeeb

  Jan 26, 2026
  1.0
  I had a very disappointing experience at the Cox store located at 3649 Avocado Blvd. The customer service was very poor. The employees were not helpful and seemed more focused on trying to sell me products and services I clearly told them I did not need. Instead of helping with my actual issue, I felt pressured to buy additional items. This made the visit frustrating and a waste of time. Customer service should be about helping customers, not pushing unnecessary sales. I would not recommend this location based on my experience.