Cox Store

Reviews

• JS

  Jack Shen

  Feb 10, 2026
  1.0
  This is a disgusting company! I hope it goes bankrupt soon! I've been using Cox's home network for $60 a month since February 2020. In May 2025, I added mobile data while keeping the home network at $60 a month, and the staff told me I could cancel at any time. However, when I canceled in December because I joined a friend's mobile family plan, the fee inexplicably jumped to $190 a month! When I asked the staff, they said if I canceled before the end of the month, I would only have to pay the original price for that month, but when I left, I found that I had been charged $190 a month for seven days of internet service. And this was during my final week as a student, forcing me to deal with Cox's shady business practices. In short, if you're looking to pay $190 a month for internet, then go to Cox. 这是一家非常恶心的公司！我希望他能早点倒闭！自从2020年2月我就开始用cox的家庭网络60美金一个月。2025年5月我加入了手机网络并保持家庭网络在60一个月，加的时候工作人员告诉我可以在任何时候取消。但是当我在12月因为加入了朋友的手机家庭套餐而取消时，网费莫名其妙被涨到了190美金一个月！当时去问工作人员说在月底前取消那个月就只用付原价，但是后来走的时候发现被以190美金一个月的价格收了七天的网费。而且当时还是我一个学生的final周被迫去处理cox的坑人商业游戏。总之要是你想付190美金一个月的网费那么请你光顾cox
• FS

  Fataneh Safari

  Jan 13, 2026
  5.0
  I want to sincerely thank Jason Roman from Cox for his outstanding service. Every time I’ve visited Cox, Jason has personally taken care of my case and made sure everything was handled professionally and smoothly. He is extremely knowledgeable, patient, and genuinely kind. He always takes the time to fully explain things, guide me step by step, and make sure I understand all my options. No matter what issue or problem I’ve had, Jason has always found the best solution for me. What truly sets him apart is his attitude — he is respectful, welcoming, and truly cares about helping his customers. You can tell he loves his job and always does his absolute best. Jason is an exceptional employee and a real asset to Cox. I am 100% satisfied with his service, and I highly recommend him to anyone who wants a stress-free and professional experience. He’s simply the best.
• FD

  Fred Daniel

  Jan 5, 2026
  1.0
  As a Cox cable customer in Newport Beach, my nearest Cox store is in Irvine. When our cable converter in the kitchen failed over the weekend, we removed it and took it to the Cox store. I sent my wife, as I wanted her to gain the experience of exchanging a defective rental converter. In the past, they simply scanned the barcode on the bottom and promptly provided an exchange. However, this time they gave her a hard time. They insisted she provide the name of my first pet, as a child. This is a secret question to prove who you are, when all else fails. Needless to say, she had no idea, as she is not me. The fact she had the Cox rental equipment and was simply looking for an exchange was not enough. Se had a drivers license with the same last name and address as the account, meant nothing. She was forced to call me to get the secret answer. I consider this elder abuse, as she was 80 and had trouble hearing through the entire ordeal. I do not blame the employee, as they were trained to make these unreasonable requests. It is the Cox policy that I find fault with. Am I happy with the Cox cable service? In general yes, but paying more than $3,600 yearly for equipment rental and service should provide me better customer service. What would Cox had done if I sent my grandson or niece to do the exchange? Maybe Cox selling out to Spectrum brought about this change? Or Cox has simply decided to become less friendly to their paying customers? In any case, should I have any further poor service, I will switch to satellite service. Do not deal with Cox Cable!
• AM

  Alyson Maxwell

  Jan 1, 2026
  5.0
  This review is to acknowledge the excellent customer service provided by Michael. Yes, it took almost two hours to get my locked phone released by AT&T and to get my new phone set up with Cox, but Michael was very patient with us making the experience as painless as possible!
• EH

  Erin Hatch

  Nov 30, 2025
  5.0
  Michael was awesome!! Helped me set up my wifi start to finish. I started the process online and had my WiFi in my house up and running within 2 hours.

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