Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Irvine. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.3
224 reviews
5 stars
97
4 stars
25
3 stars
16
2 stars
10
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff received praise for being helpful and friendly, while others were reported as rude and unprofessional.
Service Reliability
Numerous complaints about unreliable internet service, including slow speeds and frequent outages.
Pricing Issues
Customers expressed frustration over high prices and unexpected charges, with some feeling misled by promotional offers.
Store Experience
Some customers reported positive experiences with quick service and helpful staff, while others noted long wait times and poor organization.
Management Concerns
Several reviews highlighted issues with management and the need for better training of staff to improve customer interactions.
- HLHaydee b. Lopez4 days ago5.0Excellent Customer Service from Cox & Angelo! I had an amazing experience with Cox today — especially thanks to the agent Angelo. He was incredibly helpful, patient, and made the whole process so easy. Angelo took the time to explain everything clearly and made sure all my questions were answered. It’s rare to find customer service this good, and I truly appreciate the support. Super happy with the service I received today! Highly recommend Cox, and a special thank-you to Angelo for going above and beyond! 👏🏼✨
- MSMilan SpilOct 22, 20251.0Post review follow up: while I still cancelled cox services, I went to the Lake Forest store and the service was far and above better. Definitely recommend that store if you need help. Just the worst. I came in because I started getting charged additional amounts without my authorization. I was having trouble with phone support so I figured going into the store would be a better way to get help. It was literally no help at all, the gentlemen I spoke to wasn’t able to pull up my mystery bill, where it was coming from or how I could pay it, did nothing to assist me with the other charges and just told me to call. Perhaps there are better Cox stores out there but it’s not this one.
- ARaimee ramosOct 10, 20255.0All the employees at this location are great! They’ve consistently gone above and beyond to help us. We are adding two phone lines (:
- EKEdward Z. KotkinSep 25, 20251.0Overpriced and unreliable service - avoid at all costs. Actively looking to get out now.
- BBBrittany BrowerSep 1, 20251.0Called asking to cancel services in February and since moving to Murrieta they STILL try to charge and fraudulently accumulate a balance owed on my account threatening to send me to collections. Ive filed a complaint on their store with BBB.
Frequently Asked Questions About Cox Store
What products and services does the Cox Store in Irvine offer?
The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, Apple and Samsung mobile devices, TV and streaming services, home phone service, and accessories. They also provide services like equipment pickup and drop off, bill payment, and personalized support.
What are the opening hours of the Cox Store in Irvine?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and closed on Sundays. Holiday hours vary, with some holidays closed and others open from 10:00 AM to 4:00 PM.
Where is the Cox Store located in Irvine?
It is located at 6234 Irvine Blvd., Irvine, CA 92620, United States.
What payment options are accepted at the Cox Store?
The Cox Store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact the Cox Store in Irvine?
You can contact the store by phone at +1 949-546-1250 or visit their website at https://www.cox.com/local/residential/stores/ca/irvine/6234-irvine-blvd.
What should customers know about the Cox Store's social media presence?
The store is active on Facebook at 'Cox Solutions Store', Instagram under 'coxcommunications', and Twitter via the handle 'CoxComm'.
Are there any nearby nail salons customers can visit before or after shopping at the Cox Store?
Yes, nearby nail salons include Images Luxury Nail Lounge, Pure Nail Bar, Bliss Nails and Spa, Fresh Nails, and beauty salons like Kaia Beauty Studio and Tiffany Eyelash Extension for additional beauty services.
What other mobile phone stores are located near the Cox Store in Irvine?
Nearby mobile phone stores include Verizon and Victra — Verizon Authorized Retailer, offering mobile devices and accessories.
Are there any nearby fitness or wellness centers near the Cox Store?
Yes, customers can visit Elite Fitness Taekwondo for martial arts, Massage Envy - Irvine Northpark Plaza, Majestic Spa for massage therapy, and other nearby spas for wellness services.
Does the Cox Store in Irvine provide support for both home internet and mobile cellular service?
Yes, Cox Store provides services for home internet service, mobile cellular service, and TV and streaming services to keep you connected at home and on the go.