Cox Store

Reviews

• JS

  Jean Smith

  2 days ago
  2.0
  I called cox to get help logging into my account, I told the guy that I tried to get in . He proceeded to help me to log into, he never said that if I only had 3 chances to get in or be locked out. After trying to get in he tells me I am locked out and have to identify my self again. I don’t understand why this was not handled better, since I was also told that it was my fault, I got locked out. My choice was to identify over the phone with my DL AND PHOTO or go to a store to identify my self.
• JR

  Jorge Reyes

  2 days ago
  1.0
  Ul have internet but u can't game on it terrible wifi terrible connection not worth the head ache get ATnT
• PZ

  Perry Zoumas

  5 days ago
  4.0
  Temporary 4-star, I’ll explain. I’ve been using cox for two years now. I started a service line at address 1, on a fantastic promotion they were running. As of October, this year, I acquired address 2. Cox has been great to me so far, so I started a SEPERATE line at address 2 (using yet another amazing promotion). Up to this point I am now moving out of address 1. I saw on the website that we can transfer service to a roommate (which I have at address 1). Called them up, took a few tries, but eventually got WHAT I THOUGHT (and made sure to check) was address 1 disconnected and switched to the roommate. Went into my cox account to learn they switched ADDRESS 2, taking me out of my newly started promotion and still having me associated to address 1. With how long this has been taking and for it to mess up this bad, I am PISSED. Drove to COX on Campbell, took a couple breaths before I walked, and laid it out for Roxy (employee I was chatting with). Super calm, cordial conversation. And that’s where we are at with 4 stars. Online COX customer service needs some serious work (i will avoid using it again). In-person, COX is amazing, super kind employees at every location I have been at, and really are looking to help. My case is still in process, but up to this point COX on campbell has been a 5-star experience with how my situation is being handled. It will be a certified 5 if they can satisfy this case. Thank you Roxy, and I sooo deeply apologize that you got all this thrown at you. (#Frank, you don’t go unnoticed, neither does the DJ)
• MK

  Michael Krotz

  Apr 4, 2026
  5.0
  I appreciated the efforts it took to complete my transaction. Dustin was excellent. Thank you
• RS

  Richard “Rich S.” Stachel

  Mar 27, 2026
  5.0
  Young men was outstanding, my theme was simplicity...he did his job well...👍

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