Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Tempe. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.6
940 reviews
5 stars
474
4 stars
121
3 stars
58
2 stars
43
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual staff members for their helpfulness and professionalism, particularly mentioning Brennan and Layla.
Service Reliability
Numerous reviews highlighted frequent outages and unreliable internet service, leading to significant frustration among customers.
Store Experience
While some customers reported positive experiences in-store, others noted long wait times and issues with staff knowledge.
Billing Issues
Several customers expressed dissatisfaction with billing practices, including unexpected charges and lack of clarity regarding promotions.
- TRTeresa Robertson3 days ago3.0The staff is ridiculously slow! My god. They move as if it’s not a lobby full of customers. I understand being friendly and providing excellent service however others are waiting.
- IKIja Kothrade6 days ago1.0Absolutely trash customer service. I purchased internet service online. It says I need to come into the store to activate my account and receive the equipment. I went to the store, paid the money, showed my ID, nothing else was asked of me. Getting home, the internet won't work, I'm locked out of my Cox account. On the phone with customer service to unlock my account, they can't figure it out. After being on hold for 30 mins I'm transferred and placed on hold again. AI chatbots for customer support aren't helpful. 30+ minute holds for service. Billing works fine. They take your money without issue. Customer service is non-existent AI dribble.
- CKC.J. KaudyJan 5, 20265.0Brennan helped me and he is great! Very personable as well as knowledgeable. I am an old lady, modern technology astounds me. Brennan Curtis helped me understand it all. Kudos to whomever hired and/ or trained this man. He is an amazing addition to your sales team. Thanks!
- LHLudaman HDec 31, 20251.0I moved to a new house so I tried to transfer services. My first call happened December 13th. I've called a total of 6 times and I went into this store. I spoke with the manager Jeff Conaway. I told him all the customer service people, many whom don't even speak English that I've been told my house isn't serviceable. I would need to wait for a 3rd company to come and make house serviceable. I can't contact this company or anything I just need to wait on them. It could take up to 5 months. Well, turns out I already have a cox coax box on the side of my house. So my house has been serviced already and for the past 3 weeks I've been getting the run around from every cox employee. This manager gives me his card and tells me to call him in a week. Since then crickets. Nobody is doing their job. I have a coax box, they tell me all different stories and store managers don't even have the brain power to follow the story, maintain communication nor solve a simple issue. 44 years old, I've never had problems like these in just getting information and communicating facts. For such a big company they should have one employee at least that is capable of doing their job.
- AMAngela MancillaDec 14, 20255.0This was my 3rd time coming back to this location and it’s always been straight to the point. Fast and amazing customer service! I especially gotta shout out Brennan. He stood out the most and was very understanding :))
Frequently Asked Questions About Cox Store
What services does the Cox Store in Tempe offer?
The Cox Store offers Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, Equipment Pick up and Drop off, and Bill Payment.
What products can I find at the Cox Store?
You can find Apple and Samsung Mobile Devices, TV and Streaming products, and Home Phone devices at the store.
What are the store hours for the Cox Store in Tempe?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM. Note that it is closed on holidays like November 27, 2025, and December 25, 2025.
Where is the Cox Store located?
The Cox Store is located at 2040 East Rio Salado Pkwy., Ste. 128, Tempe, AZ 85281, USA.
What payment options does the Cox Store accept?
The store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
What are some nearby places I can visit before or after shopping at the Cox Store?
You can visit European Wax Center for beauty services, Tempe Market Place Courtyard for a public plaza experience, or enjoy a meal at Twin Peaks Restaurants nearby.
Is there public transit access or other retail stores near the Cox Store?
Nearby retail options include GameStop for gaming needs and Men's Wearhouse for clothing, making it convenient to shop around the Cox Store location.
Are there places for health and wellness near the Cox Store?
Yes, Nationwide Vision optometry clinic and 7 Day Spa & Nails are nearby for eye care and spa services respectively.
Where can I find mobile phone services or accessories near the Cox Store?
In addition to Cox store, T-Mobile mobile phone store is nearby for additional mobile plans and accessories.
How can I connect with the Cox Store online or via social media?
You can visit their website at https://www.cox.com/local/residential/stores/az/tempe/2040-east-rio-salado-pkwy or follow their Facebook page 'Cox Solutions Store' and Twitter handle @CoxComm for updates.