Cox Store

3.6
932 reviews

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Tempe. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
2040 East Rio Salado Pkwy., Tempe, AZ
85281, United States

Hours

Reviews

3.6
932 reviews
5 stars
470
4 stars
120
3 stars
56
2 stars
43
1 star
243

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised individual employees for their helpfulness and professionalism, particularly mentioning Brennan, Layla, and Tati.

Service Reliability

Numerous reviews highlighted frequent internet outages and poor connectivity, leading to frustration among customers.

Long Wait Times

Customers reported long wait times both in-store and for customer service calls, indicating a need for better staffing.

Mixed Experiences

While some customers had positive experiences with store staff, others reported dissatisfaction with the overall service and support from Cox.

Pricing Issues

Several reviews mentioned unexpected price increases and dissatisfaction with the value of the service provided.
  • RF
    Rachel F.
    Nov 12, 2025
    1.0
    This company is absolutely terrible. The service is unreliable with outages multiple times per month. I switched to a new provider and when I tried to cancel, they wasted over an hour of my time forcing me to go through a list of questions and offers even though I made it very clear that I was not interested in hearing any offers or answering any questions and just wanted to cancel. I would not recommend this company with their unreliable service and unethical business practices to anyone.
  • RM
    Robert M
    Oct 18, 2025
    5.0
    Excellent service and they are not pushy at all
  • AM
    Anthony Martinez
    Oct 14, 2025
    5.0
    I talked to customer service lady by the name of Beth short for Elizabeth. She was amazing and very helpful. People like here need a raise and PTO
  • RG
    Rose Gonzales-Velazquez
    Oct 10, 2025
    5.0
    Brennan Curtis was our rep today and he was the Bomb! Got us back in service answerd all of our questions and showed us where we can sign in on our apps! Thank you Curtis!!
  • MJ
    Marcus Johnson
    Oct 2, 2025
    5.0
    Fantastic experience working with Brennan C. He really went above and beyond to make sure I got what I needed and also to make sure my account was set up correctly. Great person to work with! Represented Cox very well!

Frequently Asked Questions About Cox Store

What services does the Cox Store in Tempe offer?

The Cox Store offers Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, Equipment Pick up and Drop off, and Bill Payment.

What products can I find at the Cox Store?

You can find Apple and Samsung Mobile Devices, TV and Streaming products, and Home Phone devices at the store.