Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Surprise. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.5
727 reviews
5 stars
335
4 stars
102
3 stars
61
2 stars
53
1 star
176
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Service Issues
Numerous reviews mentioned frequent outages, slow internet speeds, and poor communication regarding service problems.
Long Wait Times
Customers frequently reported long wait times both in-store and on the phone, leading to frustration.
Pricing Concerns
Several reviews expressed dissatisfaction with rising prices and perceived unfair billing practices, prompting customers to switch to competitors.
- MHMark Hill6 days ago5.0Extremely busy
- CSCarl SaganDec 27, 20255.0Bodhi was great, clean store, & great customer service.
- KCKelly C.Dec 27, 20255.0Very helpful and informative
- ARAudrey RodriguezDec 20, 20255.0Seth at this location was freaking amazing. Best customer service I’ve ever experienced at Cox. Great communication from start to finish and was super helpful getting us set up for service! Thank you!
- MBMelanie BaxterDec 16, 20255.0After nearly 30 years with a competitor, I only wish I had switched sooner. The service provided by Kassandra and MaryLou has been nothing short of exceptional; they are true experts who go above and beyond in their roles. Their professionalism and dedication completely earned my confidence and single-handedly instilled my trust in Cox. I cannot recommend working with them highly enough.
Frequently Asked Questions About Cox Store
What types of internet services does Cox Store in Surprise offer?
Cox Store offers ultra-fast Multi GIG Internet service to meet your home and business needs.
What mobile services and plans are available at Cox Store?
You can explore next-gen 5G mobile plans and the latest mobile devices at Cox Store, along with personalized support to choose the right plan.
What are the operating hours for Cox Store in Surprise?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and closed on Sundays. Holiday hours may vary.
Are there any special holiday hours for Cox Store?
Yes, on holidays like December 24 and 31, the store operates from 10:00 AM to 4:00 PM, and it is closed on dates such as November 27, December 25, and January 1.
Which payment options are accepted at Cox Store?
Cox Store accepts AMERICANEXPRESS, CASH, CHECK, DISCOVER, MASTERCARD, and VISA as payment methods.
What product brands does Cox Store carry?
The store carries Apple Mobile Devices, Samsung Mobile Devices, TV and Streaming devices, and Home Phone products.
What services can I access at the Cox Store in Surprise?
Services at Cox Store include Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, Equipment Pick up and Drop off, and Bill Payment.
Can I find other electronics and mobile stores near Cox Store in Surprise?
Yes, nearby stores include the AT&T Store and Cox Solutions Store, offering additional options for mobile phones and internet services.
Are there dining options near Cox Store if I want to eat before or after my visit?
Yes, nearby restaurants include Red Lobster, IHOP, Jack in the Box, Chili's Grill & Bar, and Scrunch Dawgs, providing a variety of dining choices.
Where can I handle banking or financial services near Cox Store?
Nearby financial services include US Bank, U.S. Bank ATM, U.S. Bank, and BBVA Bank, located close to Cox Store for your convenience.