Business Details
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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Surprise. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.5
717 reviews
5 stars
325
4 stars
102
3 stars
61
2 stars
53
1 star
176
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised individual staff members while others reported long wait times and unhelpful responses.
Pricing Issues
Many customers expressed dissatisfaction with rising prices and perceived unfair billing practices.
Service Reliability
Numerous complaints about internet outages and inconsistent service quality.
Store Experience
Some customers had positive experiences with quick service at stores, while others faced long wait times.
Equipment Issues
Frequent problems reported with equipment setup and returns, leading to customer frustration.
- SBSteve BNov 12, 20251.0Outages everyday lately. Looks like I'll be switching to Zona Wyyred!
- JFJR FortenberryOct 17, 20252.0Just switched to Wyyerd 1gb internet service here in Waddle and my bill is less than 1/2 of what my 1gb internet service was with Cox and their customer service after the sale is impressive to say the least. Better service and fiber straight into the house is way better than Cox.
- JRJoe ReynenOct 14, 20251.0The store is good. The customer service is a BIG ZERO. Need to put my internet and tv on vacation mode. Not a problem on September 19. I get my bill $217 which I called on for 75 minutes then they cut me off after transferring my call. The next day on chat for 1 hour and 55 minutes. Received no satisfaction and can’t tell me what i did wrong. They told me they put my account on hold until I get back to call them and will turn it all back on. Nope please pay now. Terrible but guess they can operate like that and get away with it. I’d suggest to look at other options. I see your response and I did send an e-mail you provided. It is an invalid e-mail address. I am batting 0-3...
- JOJake O'HaganOct 11, 20251.0Been with cox for a month, didnt work for the first week. Called they told me to buy a new router, no luck. Four days of calling, usIng online support etc, they finally had a tech come out, he replaced the cable they drilled through the wall of the house (nice.) Worked for a week! (Not great, but it works. Think DSL era internet.) Stopped working again, Back to cant get anyone on the phone and the classic "turn it off and on again" from their AI Tech support. If you need internet to run your company. Dont walk away from COX, RUN!
- DRDr Nurse RitaOct 6, 20255.0Mary Lou at this store was an angel, helping me when customer support in wherever the hell other country couldn't understand. Thank you so much. Very friendly, professional and solved problem so easily - which should have never even been an issue to start.
Frequently Asked Questions About Cox Store
What types of internet services does Cox Store in Surprise offer?
Cox Store offers ultra-fast Multi GIG Internet service to meet your home and business needs.
What mobile services and plans are available at Cox Store?
You can explore next-gen 5G mobile plans and the latest mobile devices at Cox Store, along with personalized support to choose the right plan.
What are the operating hours for Cox Store in Surprise?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and closed on Sundays. Holiday hours may vary.
Are there any special holiday hours for Cox Store?
Yes, on holidays like December 24 and 31, the store operates from 10:00 AM to 4:00 PM, and it is closed on dates such as November 27, December 25, and January 1.
Which payment options are accepted at Cox Store?
Cox Store accepts AMERICANEXPRESS, CASH, CHECK, DISCOVER, MASTERCARD, and VISA as payment methods.
What product brands does Cox Store carry?
The store carries Apple Mobile Devices, Samsung Mobile Devices, TV and Streaming devices, and Home Phone products.
What services can I access at the Cox Store in Surprise?
Services at Cox Store include Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, Equipment Pick up and Drop off, and Bill Payment.
Can I find other electronics and mobile stores near Cox Store in Surprise?
Yes, nearby stores include the AT&T Store and Cox Solutions Store, offering additional options for mobile phones and internet services.
Are there dining options near Cox Store if I want to eat before or after my visit?
Yes, nearby restaurants include Red Lobster, IHOP, Jack in the Box, Chili's Grill & Bar, and Scrunch Dawgs, providing a variety of dining choices.
Where can I handle banking or financial services near Cox Store?
Nearby financial services include US Bank, U.S. Bank ATM, U.S. Bank, and BBVA Bank, located close to Cox Store for your convenience.