Cox Store

Reviews

• KM

  Ken Maines

  Nov 12, 2025
  5.0
  Derek is the MAN !!!! He helped me out, explained everything and made it easy to remain with Cox. Give him a raise !!
• TR

  tamajit guha roy

  Nov 9, 2025
  1.0
  Very slow speed, customer support is useless
• LS

  Lee Shelton

  Nov 5, 2025
  5.0
  On October 4, 2025, two women at this location bestowed such significant blessings onto me that when I got into my car to leave I broke down sobbing from gratitude. This may sound dramatic, but if you are someone who has been in any period of time, let alone an extended period of time (several years) where you have faced one extremely high hurdle after another that then came with both unforeseen & unnecessary speed bumps in between them, you will understand. Not only did the find a way to get me monthly internet cheaper than what I was paying by $30 a month (that’s more than a week of groceries for me right now at this point in my life), with the FIRST MONTH FREE. I was having to pay weekly for the Cox StraightUp hot spot WiFi, a new phone line & service FREE FOR A COMPLETE YEAR, and I walked out without having to pay for anything up front that day which I couldn’t afford to do. The whole reason I had to go in store is I spent literally 5 hours talking to Cox via their chat & voice support phone number because they charged me double the weekly WiFi amount with no passcode to use it, and told me I would receive a passcode & refund at the store. I received neither but I did receive much more. I am so beyond grateful to the associate Grace & the manager Audra at this location. May they receive the abundance they gave to me 10 fold.
• SS

  Stephani

  Oct 23, 2025
  1.0
  I’m moving to a new place, apparently that means I need a new modem. No problem, just stop by a local store and pick one up. Okay, I go to my local store for what I hope will be a quick in and out to grab this new modem. Nope. A dozen or more people sitting around at 11am on a Thursday milling about complaining about the 45 minute wait time. I’m sitting here wondering if I should try to come back later or if it’s always like this here. One lady sitting here said she thinks it’s because they’re selling cell phones now. I’m not sure if they’re providing cell service or just selling phones, but either way it’s slowing them down big time. I’m annoyed and considering what other options I might have. Why is my modem “assigned” to the address I’m currently at and why can’t it be reassigned to my new address? Why do I have to pick up a whole new modem? And why is it such a long wait for such a basic thing? The lady sitting next to me was just called and she has been waiting way too long to simply return a cable box.
• JC

  Jon Crone

  Oct 13, 2025
  1.0
  They tried… By ignoring and doing nothing 3 months and you are unable to provide a reliable and steady connection. Lapse in coverage every 10 seconds for months. No return calls, tech didn’t show, useless application for “customer support” Been trying to get assistance and your team won’t return calls or assist. Cox Communication, you’re terrible on all aspects. Product, service, customer care.

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