Cox Store

Reviews

• EH

  Eric Hale

  Nov 15, 2025
  2.0
  Conner was terrible. I brought the modem in because IT support did everything they could and could not make it work, and they said I was eligible for an upgrade at no additional cost because I got it over three years ago. I let Conner know about this and the first thing he did was try to sell me something else instead of trying to help me with my issue. I declined everything he offered, and he said that my plan was not eligible for a free upgrade and he could only give me a new modem to replace the old one that’s not working. I got home and the new one did not work, so I went back to the Cox store and spoke to Sergio and told him the story. Sergio said that is odd and that I am eligible for an upgrade and brought me the more up-to-date modem model at no additional cost. Sergio also gave us a printed receipt and an email receipt without us asking, and Conner didn’t provide either of those. If you need to go to the store for anything, I would suggest getting someone other than Conner.
• JM

  jagan mohan

  Nov 15, 2025
  1.0
  I have ordered new iPhone 17 device with new line with cox communications in the cox store on (11/12/2025) and the representative has added extra services which I don’t need. I decided to cancel the device even before it’s shipped. I tried contacting cox live support, cal support nothing worked. Today (11/14/2025) I received the device and went to store without opening the box, the representative at the store was arrogant and not being helpful, I tried to chat with live agent, call support and they said go to cox store again. I’m so frustrated and I decided to escalate the matter and cox doesn’t even have email to log complaint. I want to return the device. I need your help. Cox office Address is (301 E Bell rd ste 100, phoenix, AZ 85022). Literally wasted 7-8 hours talking to the support people and still there is no resolution.
• WM

  Wade Mitchell

  Nov 14, 2025
  1.0
  Horrible mobile service. I wouldn’t waste your time and money. They have great internet service and they know it. That’s why they charge so much, but they will offer a huge discount if you sign up for the NEW COX mobile service. The mobile service is horrible at best the day my service was switched my spam calls more than doubled so I asked about a spam blocker option they don’t offer anything at all and they don’t support any other services as well like Robokiller. I purchased this spam blocker before I knew cox didn’t support any spam blockers. I had to switch mobile carriers and lose the discount on the internet. Buyer beware if it sounds too good to be true it usually is. It’s a good idea but the mobile service is subpar at best. Cox would not even offer my money back for the horrible mobile service and the hassle I had to deal with. Oh yeah the mobile customer service agents are all located in another country so good luck with that as well. Internet customer service support in the US. Mobile customer service support is not in the US. Horrible idea whoever came up with that. Great internet crappy mobile service. Hopefully they can get an update sometime in the future.
• FA

  Fishing Alaska

  Nov 10, 2025
  2.0
  Have had COX for 3 or 4 months now and am pretty disappointed in how slow their service is. I have an unlimited data plan through them but that doesn't seem to make any difference with data speed... Text messages will take 10 min or longer to show up to the recipient. Can't even listen to songs on my Playlist without them stopping to load every 30 seconds... They tell you its unlimited data but the data comes through at a snails pace. Very deceiving company and very poor service IMO!!
• GM

  Gas Man

  Nov 7, 2025
  1.0
  I called to inquire about purchasing a new modem. Carmen answered the phone & immediately went into sales mode. She looked up my account & misled me. She tried to sell me an unlimited data plan for my home internet for an additional $50/month. I refused & she offered the same for $30. I refused that offer as well. She stated that if we go over 1,280 GB for the month then we would incur an additional $100 charge for the month. I said thank you for the info & I would verify with Cox directly. Turns out if we go over 1,280 GB we would incur a $10 charge for each additional 50 GB, with a max overcharge of $100.

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