Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Gilbert. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.6
550 reviews
5 stars
287
4 stars
67
3 stars
33
2 stars
23
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual employees for their helpfulness and friendliness, particularly mentioning staff like Adonis, Todd, and Jonathan.
Service Reliability
Numerous reviews highlighted issues with internet reliability, including frequent outages and slow speeds, leading to frustration among customers.
Billing Issues
Several customers reported problems with billing, including unexpected price increases and difficulties in resolving billing discrepancies.
Store Experience
While some customers had positive experiences in-store, others noted long wait times and inefficiencies in service.
- ABAubrie Buechting3 days ago5.0Todd’s unbelievable!! You can tell he really cares about his job and did everything he could to get me discounts. I’m really thankful for him and if yall come here you should def go to him!
- CKChris Kozak3 days ago1.0I'm a 25 year customer of Cox Cable - recently renewed for another year 2 months ago and was told I was good for another year -then in Dec I was hit with a 10% increase When trying to connect with anyone over the phone I was hung up on twice. Went into this store and they lacked any empathy or compassion whatsoever and didn't even care that I've been with COX for 25 years. They truly have lost their way and are likely losing customers right and left right now. You can tell when the people working there either on the phone or in the stores -don't care and this is definitely the case right now - There are cheaper options with companies that truly care and we have no choice but to go explore those options now.
- LJLillian JonesJan 3, 20265.0Adonis helped me and my husband set up a new phone plan bundled with internet and he made it super easy and fast! Seamless process and we both got two brand new phones!
- ALAdrian LopezJan 2, 20261.0I am trying to cancel their stupid cable service and they keep me on the phone for over an hour and when they answer they hang up on me. Their prices are outrageously expensive and i rather use streaming services, i need help to cancel their cable services. They are very unprofessional!! I am very upset with Cox, you are complete fraud.
- CHCatrina HullDec 7, 20255.0In the past week, I decided to switch all my phones over to COX from Xfinity. I’m new here to Arizona from Colorado. While Xfinity made departing from them as easy as breaking into Fort Knox, COX was not only helpful but became my entire team, coach and cheerleaders! Because Xfinity refused to let me go over the phone, I had to drive 2 hours each way to Tucson, twice in two days. (Their review is coming up next😉) After I was able to get out from under Xfinity, I returned my phone the next day and was warmly greeted and they were kind enough to give me a credit, simply for all the trouble I had to go through. COX has made one hell of a first impression! I hope it lasts! Thank you so much for hanging in there with me this week!
Frequently Asked Questions About Cox Store
What types of internet and mobile services does the Cox Store in Gilbert offer?
The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and related devices and accessories to meet your connectivity needs.
What are the operating hours for the Cox Store in Gilbert?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and closed on Sundays. Holiday hours may vary.
What payment methods are accepted at the Cox Store?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payments.
Where is the Cox Store in Gilbert located?
It is located at 2150 East Williams Field Rd., Suite 102, Gilbert, AZ 85295, USA.
What kind of products can I purchase at the Cox Store in Gilbert?
You can purchase Apple and Samsung mobile devices, TV and streaming services, and home phone products.
Does the Cox Store offer support for bill payments and equipment pickup?
Yes, they provide services including equipment pickup and drop off, as well as bill payment.
What nearby places can I visit for coffee before or after visiting the Cox Store?
You can visit Starbucks @ San Tan Village or Barnes & Noble's coffee shop nearby for a coffee break around your store visit.
Are there dining options near the Cox Store in Gilbert?
Yes, nearby dining includes Guy Fieri's Flavortown Kitchen, Mariah's Cookies, Mr. Beast Burger, Cantina Laredo, Blue Wasabi Sushi & Martini Bar, The Keg Steakhouse + Bar, and several others.
Can I find other mobile phone stores near the Cox Store?
Yes, Verizon and TCC, Verizon Authorized Retailer, are nearby mobile phone stores offering accessories and devices.
How does the Cox Store help customers who enjoy gaming, remote work, or streaming?
The store offers ultra-fast internet, 5G mobile plans, latest devices, and personalized support tailored to enhance gaming, remote work, and streaming experiences.