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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Gilbert. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.6
541 reviews
5 stars
281
4 stars
67
3 stars
33
2 stars
23
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual employees for their friendly and helpful service, particularly highlighting staff like Adonis, Todd, and Jonathan.
Long Wait Times
Several reviews mentioned long wait times in-store and difficulties with customer service response times, leading to frustration.
Product Issues
Customers frequently reported issues with internet service reliability, including outages and slow speeds, contributing to dissatisfaction.
Billing Problems
Numerous complaints were made regarding billing inaccuracies, unexpected charges, and poor communication about pricing.
Store Experience
While some customers had positive experiences in-store, others noted inefficiencies and a lack of urgency from staff.
- MRMike RuxNov 14, 20255.0what a great experience with Todd and Kris came in had a problem with my Internet bill. They quickly reversed the charges that we’re not supposed to be there. You know have a system works right anyway. What a great company to deal with. Don’t call Cox come into their location at Williamsfield mall with Kris and Todd Heckman Todd Heckman.
- BHBrandi HawkinsNov 12, 20255.0Adonis was amazing! Thank you for providing such a positive experience! Great customer service at this location!
- JCJustin CNov 12, 20252.0I recently tried to cancel my COX service using their online chat. The agent refused to cancel and continued to harass me with offers that I don't want. The interaction took 40 minutes to complete and I had to repeatedly remind them that the decision is made and I want to cancel my service. If you have COX, you will have -ok- internet, some of the time. Over time your speed will decrease and you will have to call and fight with them to get some sort of a reasonable discount or bump in speed (that they could have done the whole time). I would say that in the marketplace of actual competition, COX is a horrible service. They only succeed because most people don't have any alternative. Cheers!
- PWPamela WilsonNov 6, 20255.0I recently purchased a new construction home that came with Cox equipment. I tried to self install to no avail. I was about to give up on Cox and go back to T-Mobile internet to work remotely. I wound up needing to have a technician come out to troubleshoot and that is where the magic began. I was so formulate to get Dave Langstrom as my technician! He is such an asset to Cox communications. I can't express my gratitude enough for all his help getting me set up to work from home. I am NOT a technology person and he empowered me to be confident in setting up my new home in a way that I can grow into. He made the difference between loosing a customer and gaining a raving fan. Thank you Cox for having employees like Dave to assist us customers! With Gratitude,
- MRMaria RoundsOct 18, 20251.0I trade in my iPhone for the new iPhone 17. We were told that our phone would arrive by Friday. We asked if somebody needed to be home when the shipping arrives and the sales guy said yes, somebody needed to be there. The phone never arrived , we called and they said it was in back order. We waited another week and nobody called or followed up. We decided to go and speak with the sales person and he said they never told us that the phone was going to arrive in a particular date. My husband spoke with the “supervisor” and he said he will just call us when they know something. Really bad costumer experience. They lied to us and they are insinuating that they never give us that information. Stay away from this store. Still waiting on my phone.
Frequently Asked Questions About Cox Store
What types of internet and mobile services does the Cox Store in Gilbert offer?
The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and related devices and accessories to meet your connectivity needs.
What are the operating hours for the Cox Store in Gilbert?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and closed on Sundays. Holiday hours may vary.
What payment methods are accepted at the Cox Store?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payments.
Where is the Cox Store in Gilbert located?
It is located at 2150 East Williams Field Rd., Suite 102, Gilbert, AZ 85295, USA.
What kind of products can I purchase at the Cox Store in Gilbert?
You can purchase Apple and Samsung mobile devices, TV and streaming services, and home phone products.
Does the Cox Store offer support for bill payments and equipment pickup?
Yes, they provide services including equipment pickup and drop off, as well as bill payment.
What nearby places can I visit for coffee before or after visiting the Cox Store?
You can visit Starbucks @ San Tan Village or Barnes & Noble's coffee shop nearby for a coffee break around your store visit.
Are there dining options near the Cox Store in Gilbert?
Yes, nearby dining includes Guy Fieri's Flavortown Kitchen, Mariah's Cookies, Mr. Beast Burger, Cantina Laredo, Blue Wasabi Sushi & Martini Bar, The Keg Steakhouse + Bar, and several others.
Can I find other mobile phone stores near the Cox Store?
Yes, Verizon and TCC, Verizon Authorized Retailer, are nearby mobile phone stores offering accessories and devices.
How does the Cox Store help customers who enjoy gaming, remote work, or streaming?
The store offers ultra-fast internet, 5G mobile plans, latest devices, and personalized support tailored to enhance gaming, remote work, and streaming experiences.