Worst customer service of any store I've ever been to! Guy at the counter was extremely rude.
BG
Brandon Gomez
Oct 28, 2025
1.0
DO NOT BUY FROM THIS SHOP. The absolute worst customer service I’ve experienced. I was extremely cordial when asking for their assistance in shipping a firearm that I purchased from them, back to the manufacturer for a defect. The manager Mike acted like I was putting them out and it was a huge hassle, even bad mouthing me to the firearm manufacturer customer service agent for even asking to ship through them instead of to my home (I’m military and often away from home, so didn’t want it shipped back to my residence). While waiting for paperwork to be done, I offered a suggestion to another customer who was asking about a gun for his wife who had grip strength issues. Then I got a sarcastic comment from a different employee for even offering a suggestion because that’s “where he was going anyway”, as he glared at me. I’ve spent about $1K in this store, and tried to give it a chance…but the disrespect is wild. Don’t believe me, keep reading the countless 1 star reviews on this place.
Update 29 Oct 25: Mike called me back telling me I’m “entitled” and didn’t like my review, so he’s not shipping the gun I bought from their shop back to the manufacturer. So I need to pick it up and “figure it out”. 🤣 People talk Mike. It’s a business, and you’re doing it wrong.
Final Update 29 Oct 25: Hats off to Frontier Arms & Supply in Cheyenne. 🫡 😁They are handling the repair ticket for the firearm and cleaning up the mess Rocky Mountain left me with. I’ll be referring all my friends & coworkers to Frontier from now on, SO impressed! Very professional, knowledgeable and courteous.
JG
Jana Grimm
Sep 9, 2025
1.0
Rude and impatient. We won’t be returning to this store.
RB
rick bodwell
Aug 8, 2025
5.0
Very friendly gentleman helped me with ar15 magazines and defensive ammunition over heard he is a gulf War veteran. Thank you for your service sir.
DS
D San
Jun 30, 2025
5.0
Really nice and professional staff and a really extensive collection of products. Very knowledgeable.
Frequently Asked Questions About Rocky Mountain Gun Trader
What types of firearms does Rocky Mountain Gun Trader specialize in?
Rocky Mountain Gun Trader specializes in shotguns, rifles, pistols, and firearm accessories including targets, ammos, and gun safes.
What are the store hours for Rocky Mountain Gun Trader?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays.
Does Rocky Mountain Gun Trader accept walk-ins?
Yes, walk-ins are welcome at Rocky Mountain Gun Trader.
What brands of firearms and accessories are available at Rocky Mountain Gun Trader?
The store carries brands such as Benelli, Beretta, Heckler & Koch, Kimber, Sigarms, Walther, Springfield Armory, Glock, New England Firearms, Remington, and Marlin.
What services does Rocky Mountain Gun Trader offer?
They offer gunsmithing services along with sales of guns, ammo, accessories, and gun safes.
Which payment options are accepted at Rocky Mountain Gun Trader?
They accept American Express, cash, check, Discover, MasterCard, and Visa payments.
Where is Rocky Mountain Gun Trader located?
Rocky Mountain Gun Trader is located at 2470 Dell Range Blvd, Cheyenne, WY 82009-5178, USA.
Are there dining options near Rocky Mountain Gun Trader?
Yes, nearby dining options include Starbucks, Panera Bread, Chick-fil-A, and Sonic Drive-In, which are convenient for grabbing a meal or coffee before or after your visit.
What health services are available near Rocky Mountain Gun Trader?
There are multiple nearby health providers including LIV Health (counseling and mental health), Jessica Colehour, LCSW, Molly Barker, Sarah Valerio, and Nielsen Chiropractic PC.
How can nearby conveniences help customers visiting Rocky Mountain Gun Trader?
Nearby conveniences such as Verizon and Victra (mobile phone stores), City National Pawn, and multiple automotive services including Dts carwash and Firestone Complete Auto Care make it easy to combine errands while visiting the gun shop at Dell Range Blvd.