Experience world-class gaming and entertainment when you visit Hollywood Casino at Charles Town Races. Get in on the action with over 1,900 slots, table games, a poker room, thoroughbred racing, live entertainment and delicious dining options.
Customers generally enjoyed the lively atmosphere and variety of entertainment options, including horse racing and dining.
Staff Friendliness
Many reviews highlighted the friendly and helpful staff, particularly at the tables and in dining areas.
Service Issues
Some customers reported rude or unhelpful service from certain staff members, particularly in the food court and VIP areas.
Cleanliness
While some found the casino clean and spacious, others noted issues with smoking odors and cleanliness in certain areas.
Gaming Experience
Feedback on gaming varied, with some customers enjoying the variety of games and others expressing dissatisfaction with payouts and table minimums.
RP
Richard Phillips
1 day ago
4.0
Clean and friendly Casio. Good variety of slots. Smoking and non smoking slot areas. Best steaks in the area. Easy access. Highly recommend a visit.
MN
Mike Nic
Nov 14, 2025
1.0
SCAM!!!! don’t come here. I had over 150 in Penn cash. I convert to slot play, doesn’t work. I’m told too bad. Fill out this form and hope we get back to you in a “lengthy” amount of time. Stay away.
KF
Kristy F
Nov 13, 2025
4.0
It's a smoking & non smoking casino. It tends to be pretty smoky in the building, not to mention the rude smokers who flip their ashes on the floor, (leaving burn holes) and sometimes they put their cigs out on the carpeted floor! Drink machine is always out of ice....and don't go here if you plan to win, its a losing habit! Some slot machines are worn out, with buttons that stick or don't work properly. And the talented dealers have blackjack or hits at 21 least 97% of the time, somehow? Most staff is pretty friendly though.
JM
Janet Murphy
Nov 11, 2025
3.0
We came to the casino to see a band at the Event Center. The casino is nice except that almost all of it allows smoking. I do not enjoy walking through smoke and having to smell that, plus I have a lung condition which makes it very unhealthy for me to breathe second-hand smoke. So, we ate at the sports bar then only stopped at one slot machine for a couple minutes then went on to the event center to get out of the smoke. I wish they would make the whole place non-smoking or maybe just have a smaller smoking section.
PP
Phoenix Pierce
Oct 19, 2025
1.0
Came here to dine after work for dinner bc it was close to home. I was harassed and followed by security. They blocked my car in and called the cops and told them I was intoxicated Because my eyes were red, and that led to me being arrested. There was absolutely no cause for the arrest and the police lied about absolutely everything on the report-They even made up off-the-wall stories to try to uphold the charge.
I was there less than 40 minutes. I don’t drink and I don’t do drugs. I’m a hard-working, single woman, and my life is filled with meditation, work, and reading. My eyes were red because I had been crying because I just lost my husband and father. I have eye issues and they get infected quite frequently and swelling is a part of that-especially when I’ve been crying for 2 months.
After bailing out of jail, I went and reviewed some photos. I had taken of myself while there. Security was in the background at every photo. So it seems that they had followed me and had been watching me from the moment I walked in the door. I was quiet, I stayed to myself, I bothered no one.
I went for a meal after work and had to bond myself out of jail.
If you go here, be careful, and by all means don’t be a woman going alone. Because I can assure you that I did absolutely nothing to draw any type of attention to myself for security to decide to stalk me and call the cops on me. It’s the most absurd situation I’ve ever experienced in my life.
Frequently Asked Questions About Hollywood Casino at Charles Town Races
What types of gaming options are available at Hollywood Casino at Charles Town Races?
Hollywood Casino at Charles Town Races offers over 1,900 slots, table games, and a poker room, providing a wide range of gaming options.
What are the operating hours of Hollywood Casino at Charles Town Races?
The casino is open 24 hours from Thursday at 8:00 AM to Tuesday at 4:00 AM, and is closed from 4:00 AM to 8:00 AM on Tuesday, Wednesday, and Thursday.
What dining options are available at Hollywood Casino at Charles Town Races?
The casino features delicious dining options including a buffet restaurant and several on-site eateries.
Is Hollywood Casino at Charles Town Races accessible for guests with disabilities?
Yes, the casino has wheelchair-accessible entrances, parking, and restrooms to accommodate guests with disabilities.
What languages are spoken at Hollywood Casino at Charles Town Races?
The casino offers services in English, Spanish, Chinese, Cantonese, Vietnamese, and Korean.
What payment methods are accepted at Hollywood Casino at Charles Town Races?
Accepted payment options include Cash, Discover, Mastercard, and Visa.
How can I contact Hollywood Casino at Charles Town Races for inquiries?
You can contact the casino by phone at +1 304-725-7001 or via email at HCCTRContactUs@pennentertainment.com.
What nearby dining options can visitors enjoy around Hollywood Casino at Charles Town Races?
Nearby dining options include The Eatery (American and Italian), 9 Dragons (Asian and Chinese cuisine), Skyline Terrace buffet, and Final Cut Steakhouse.
What entertainment venues are located near Hollywood Casino at Charles Town Races?
Nearby entertainment venues include The Event Center at Hollywood Casino, Race Charles Town racetrack, and Skybox Sports Bar.
Are there any nearby hotels for guests visiting Hollywood Casino at Charles Town Races?
Yes, The Inn At Charles Town Races is a nearby hotel option for guests staying overnight.