Certified by Hollywood Casino at Charles Town Races • Feb 01, 2026
CasinoPoker PartiesBuffet RestaurantPenn National Gaming
Experience world-class gaming and entertainment when you visit Hollywood Casino at Charles Town Races. Get in on the action with over 1,900 slots, table games, a poker room, thoroughbred racing, live entertainment and delicious dining options.
Details
[Free/Paid] wi-fiNot available
Wheelchair accessible entranceAvailable
Wheelchair accessible restroomAvailable
Location
Certified by Hollywood Casino at Charles Town Races • Feb 01, 2026
Certified by Hollywood Casino at Charles Town Races • Feb 01, 2026
Reviews
4.0
9,003 reviews
5 stars
4,651
4 stars
2,031
3 stars
1,060
2 stars
433
1 star
828
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many customers praised the friendly and helpful staff, there were also complaints about slow service and rude interactions, particularly from security and food court employees.
Atmosphere
The casino's atmosphere received mixed reviews; some enjoyed the lively environment and entertainment options, while others criticized the heavy smoke and outdated decor.
Gaming Experience
Customers had varied experiences with the slot machines and table games, with some noting tight slots and poor payouts, while others enjoyed the variety of games and occasional wins.
Dining Options
The dining options received positive feedback for quality and variety, although some customers expressed disappointment with high prices and limited availability.
WP
William Pataky
1 day ago
5.0
Nice casino in West Virginia.
We visited while taking a road trip through West Virginia and Maryland.
The casino was great with all the popular games and plenty of food and beverage options. It was very crowded and seemingly EVERYONE smokes cigarettes which makes the whole place stink even the non smoking areas.
Other than that it's a lot of fun and having the racetrack breaks the monotony of sitting at a slot machine for hours. It's fun to go bet the next race and then watch it go off.
Besides the cigarette smoke I highly recommend this place
CC
Christopher Carlone
2 days ago
1.0
I gamble a lot, and thanks to my job I can travel and gamble at the same time. This casino is visually one of the nicest looking places I have been to in my travels. The hotel is also quite pleasant if you can get past the constant stench of cigarette smoke. The staff is friendly and accommodating. They offer a good double deck Blackjack game with decent penetration (players who care about this, you know who you are) and fair table minimums for entry.
But the slots man. Oh my Jesus H Fudge, the God dang slots. They do. Not. Pay. They do. Not. Pay. There is no casino I have played at in my travels with as garbage player returns as Hollywood Charlestown. I am not exaggerating when I say I haven't left this place ONCE in the green.
I came here on a whim back in November of 2025. They were offering three nights free per week, $400 Penn Cash, so I went down for the week. In three days I must have lost close to $10,000. Easy. I was never more livid than on this trip. The bonus features on their games trigger so sparsely, and when they do trigger they hardly pay a dime. I have never felt more abused by any place of business in my life. I said to myself never again.
I find myself back here three months later, $5k in free play, and I still can't win! It's ridiculous. They need to increase their RTPs. It's atrocious and playing is agonizingly depressing. I'm redeeming the remainder of this free play and kissing this place goodbye after. Never again in this place. And it is so sad because the property is well taken care of but unplayable. Every other Penn property I've been to actually pays and on occasion you can leave a winner. Leave this place. Save your money. Gamble somewhere they actually respect the players pockets.
TR
Taive Riley
Jan 30, 2026
1.0
Why does this place have a kids menu if they won’t allow kids to even go into the restaurant?
JG
Jan G
Jan 22, 2026
4.0
Rooms were clean (but smelled of cigar smoke) & service was basically standard--nothing great, but really nothing to complain about.
TN
Thulena Nguyen
Jan 21, 2026
4.0
1/18/26 visit
Service rating:
The steakhouse, casino cage and hotel front desk all had great service. The drink service for players was a bit slow but they were friendly!
The hotel is older so the rooms are a little outdated but it was an easy check in process and we had all the amenities we needed. They have a shuttle to and from hotel to casino since they’re not in walking distance to each other. Overall, we’d visit again.
Frequently Asked Questions About Hollywood Casino at Charles Town Races
What types of gaming options are available at Hollywood Casino at Charles Town Races?
Hollywood Casino at Charles Town Races offers over 1,900 slots, table games, and a poker room, providing a wide range of gaming options.
What are the operating hours of Hollywood Casino at Charles Town Races?
The casino is open 24 hours from Thursday at 8:00 AM to Tuesday at 4:00 AM, and is closed from 4:00 AM to 8:00 AM on Tuesday, Wednesday, and Thursday.
What dining options are available at Hollywood Casino at Charles Town Races?
The casino features delicious dining options including a buffet restaurant and several on-site eateries.
Is Hollywood Casino at Charles Town Races accessible for guests with disabilities?
Yes, the casino has wheelchair-accessible entrances, parking, and restrooms to accommodate guests with disabilities.
What languages are spoken at Hollywood Casino at Charles Town Races?
The casino offers services in English, Spanish, Chinese, Cantonese, Vietnamese, and Korean.
What payment methods are accepted at Hollywood Casino at Charles Town Races?
Accepted payment options include Cash, Discover, Mastercard, and Visa.
How can I contact Hollywood Casino at Charles Town Races for inquiries?
You can contact the casino by phone at +1 304-725-7001 or via email at HCCTRContactUs@pennentertainment.com.
What nearby dining options can visitors enjoy around Hollywood Casino at Charles Town Races?
Nearby dining options include The Eatery (American and Italian), 9 Dragons (Asian and Chinese cuisine), Skyline Terrace buffet, and Final Cut Steakhouse.
What entertainment venues are located near Hollywood Casino at Charles Town Races?
Nearby entertainment venues include The Event Center at Hollywood Casino, Race Charles Town racetrack, and Skybox Sports Bar.
Are there any nearby hotels for guests visiting Hollywood Casino at Charles Town Races?
Yes, The Inn At Charles Town Races is a nearby hotel option for guests staying overnight.
Brand Certified Facts from Hollywood Casino at Charles Town Races
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Certified February 01, 2026Yext Knowledge Graph
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