REI

Reviews

• EK

  Emily Kahle

  1 day ago
  5.0
  I truly cannot express how amazing our experience was here. My boyfriend and I are first-time backpackers and received so much help from the staff. Joanne and Ethan helped me get fitted for the best pack within my budget, and Joanne was incredibly knowledgeable. She really went above and beyond to help us. We were also looking for a tent, and she offered several suggestions and even let us set up the tent we were considering right there in the store so we could get a feel for it. On top of that, Ethan and Joanne shared their own hiking experience and gave us great recommendations for clothing for both sleeping and trekking. Joanne even walked us through the store to help us find the best deals and assisted us with shoes as well. When we checked out, Makayla at the register was so kind, she asked about our upcoming trip and even suggested additional hiking spots for us to check out. I have honestly never had such a positive experience in a store before. I would absolutely recommend this place to anyone, especially beginners. The staff is incredibly helpful and knowledgeable, and they offer great options across a wide range of price points. We walked in a little nervous and left feeling confident and official REI members!
• HW

  Hannah Wilkerson

  Feb 28, 2026
  1.0
  Rei uncharges for everything so you think you’re saving money with the 10% back but in all reality they just charge more for things to make up for the 10% going back. Don’t like the direction this company is going. They basically ghosted me after I moved across the country and tried to work in Madison. Whoever is running the show over there doesn’t know what they’re doing. Save your money and buy from Amazon.
• TR

  Travis Rollins

  Feb 18, 2026
  3.0
  Prices
• SW

  Sue Wagner

  Feb 13, 2026
  5.0
  We arrived 40 minutes before closing time to fill an urgent need for a pending trip. We tried to move quickly, but ended up checking out just 2 minutes before closing time! Our apologies to the staff, as we realize this was not an ideal situation for people trying to finish their work and close the store. Despite our inconveniencing them, every staff member was courteous, helpful and professional. Thank you ❤️
• MM

  Mark

  Jan 21, 2026
  5.0
  Helpful and good shopping experience

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