Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
648 reviews
5 stars
491
4 stars
84
3 stars
19
2 stars
14
1 star
40
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, knowledgeable, and helpful, although experiences varied.
Customer Service Issues
Several reviews highlighted inconsistent customer service, with some customers reporting rude or dismissive behavior from staff.
Product Selection and Pricing
Customers appreciated the variety of outdoor gear available, but many noted that prices were higher than expected.
Return Policy Concerns
Multiple customers expressed frustration with the return policy and how it was handled, leading to dissatisfaction with their experiences.
- SPSean PughDec 7, 20254.0The staff was friendly and courteous and helpful
- FHFraser HewsonNov 24, 20255.0The staff were very helpful even if the seemed busy with lots of customers.
- LWLeah WisdorfOct 25, 20255.0Great selection and staff is always friendly and helpful. I can tell them what I'm looking for and they give me many options.
- TCThomas CerroOct 3, 20254.0Nice store with a variety of items. Specializing in clothing, biking and hiking. Prices are slightly higher than I'd like.
- LSLynne SiewertSep 28, 20255.0The staff is always so nice and helpful!
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers a wide range of quality outdoor gear and clothing, including their own award-winning REI brand products as well as other popular brands like The North Face, Patagonia, GoPro, Thule, and more.
Does REI offer curbside pickup for orders?
Yes, REI provides curbside pickup service for customers.
What are the store hours for REI in Madison, WI?
REI is open Monday through Friday from 10:00 AM to 9:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
What payment methods are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is REI accessible for customers with disabilities?
Yes, REI has wheelchair accessible entrances, parking, and restrooms to accommodate customers with disabilities.
Does REI have onsite parking available?
Yes, REI offers free onsite parking for customers.
Where is REI located in Madison?
REI is located at 7483 W Towne Way, Madison, WI 53719, United States.
What nearby fitness options are available when visiting REI?
Near REI, you can find fitness centers like MadPower Fitness and Strike Fitness, which offer gym and active life activities that visitors might want to check out before or after shopping.
Are there any nearby dance or martial arts schools close to REI?
Yes, Synergy Dance Academy and Madison Contemporary Dance are nearby dance schools, and the Okinawan Karate Club of Madison offers martial arts training.
How can nearby real estate services benefit someone visiting REI?
There are multiple real estate agents and services nearby, such as Bryan Burrows, Keller Williams Realty and Baladi Real Estate Group, which could be convenient for customers interested in local housing options while visiting REI.