Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.5
645 reviews
5 stars
489
4 stars
83
3 stars
19
2 stars
14
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff performance is mixed; while many customers praise the helpfulness and friendliness of staff, others report rude or dismissive behavior, particularly during returns.
Product Selection
Customers appreciate the variety of outdoor gear available, but some express disappointment in the limited selection of specific items and high prices.
Store Environment
The store is generally described as clean and well-organized, with a pleasant shopping atmosphere, although some customers noted issues with long checkout lines.
Return Policy
While many customers value the return policy, several reviews indicate frustration with how returns are handled, leading to doubts about the company's commitment to customer satisfaction.
Knowledge and Expertise
Staff knowledge varies; some customers report excellent advice and assistance, while others feel staff lack expertise in specific product areas.
- LWLeah WisdorfOct 25, 20255.0Great selection and staff is always friendly and helpful. I can tell them what I'm looking for and they give me many options.
- TCThomas CerroOct 3, 20254.0Nice store with a variety of items. Specializing in clothing, biking and hiking. Prices are slightly higher than I'd like.
- LSLynne SiewertSep 28, 20255.0The staff is always so nice and helpful!
- AAAndrew AkenSep 22, 20254.0Rei is super cool for the gear they carry and I have no problems with them. But their selection of truly outdoor stuff is relatively small and what they do have is generally on the expensive side
- PPPhilAug 30, 20251.0This store and company as a whole has really gone downhill. Some of the rudest and least helpful staff I've run into. Ive been buying gear from their stores and on their website for a loooong time but they seem only interested in alienating long time customers these days. This isnt my first issue with this company in the last couple years, but it will most certainly be my last.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers a wide range of quality outdoor gear and clothing, including their own award-winning REI brand products as well as other popular brands like The North Face, Patagonia, GoPro, Thule, and more.
Does REI offer curbside pickup for orders?
Yes, REI provides curbside pickup service for customers.
What are the store hours for REI in Madison, WI?
REI is open Monday through Friday from 10:00 AM to 9:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
What payment methods are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is REI accessible for customers with disabilities?
Yes, REI has wheelchair accessible entrances, parking, and restrooms to accommodate customers with disabilities.
Does REI have onsite parking available?
Yes, REI offers free onsite parking for customers.
Where is REI located in Madison?
REI is located at 7483 W Towne Way, Madison, WI 53719, United States.
What nearby fitness options are available when visiting REI?
Near REI, you can find fitness centers like MadPower Fitness and Strike Fitness, which offer gym and active life activities that visitors might want to check out before or after shopping.
Are there any nearby dance or martial arts schools close to REI?
Yes, Synergy Dance Academy and Madison Contemporary Dance are nearby dance schools, and the Okinawan Karate Club of Madison offers martial arts training.
How can nearby real estate services benefit someone visiting REI?
There are multiple real estate agents and services nearby, such as Bryan Burrows, Keller Williams Realty and Baladi Real Estate Group, which could be convenient for customers interested in local housing options while visiting REI.