Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
661 reviews
5 stars
492
4 stars
90
3 stars
18
2 stars
19
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with several specific mentions of employees going above and beyond to assist.
Product Selection
While the store has a great selection of outdoor gear, some customers expressed disappointment in the limited availability of specific items, particularly in women's clothing and seasonal gear.
Store Layout
Feedback indicated confusion regarding the new layout of the store, with mixed sections for men's and women's clothing causing difficulty in finding items.
Pricing
Customers noted that while the quality of products is high, prices can be perceived as steep, leading some to question the value compared to other retailers.
Return Policy Issues
There were complaints about the return process, with some customers experiencing unprofessional service during returns, which detracted from their overall experience.
- DDDavid DragerNov 15, 20255.0REI super nice and helpful staff. Great stuff, definitely highend most of it.
- DLDonovan LNov 15, 20255.0Andrew was a huge help!
- TCTheo ChampetierNov 15, 20255.0I’ve been looking for a store like this for a while. Great place with great selection!
- NKNancy KavazanjianOct 25, 20254.0Great selection of quality outdoor shoes. That's why I went there
- HMHeena MinnichAug 30, 20251.0I don't like interacting with children in public either, but for some reason they're allowed in the stores. Well behaved leashed dogs not allowed in a store that sells gear for places you would take your dog is ridiculous.
Frequently Asked Questions About REI
What kind of outdoor gear and clothing does REI in Brookfield offer?
REI offers award-winning outdoor gear and clothing, including their own REI brand and top brands like The North Face, Patagonia, GoPro, Thule, and more, suitable for both beginners and seasoned outdoor enthusiasts.
What are the operating hours for REI in Brookfield?
REI Brookfield is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does REI offer curbside pickup at the Brookfield location?
Yes, REI Brookfield provides curbside pickup service for customer convenience.
What payment options are available at REI in Brookfield?
REI accepts various payment options including American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Where is REI located in Brookfield, Wisconsin?
REI is located at 13100 W Capitol Dr, Brookfield, WI 53005, USA.
Can I shop at REI Brookfield using a mobile app?
Yes, you can shop at REI via their mobile apps available on Android and iOS devices through the Google Play Store and Apple App Store respectively.
What other stores near REI Brookfield specialize in outdoor or shoe gear?
Nearby, there's Saucony, a shoe store, which is great for customers looking for specialized footwear, complementing their visit to REI for outdoor gear.
Are there automotive services near REI that I can visit before or after shopping?
Yes, there are several nearby automotive service centers including Klein-Dickert Auto Glass, Monro Auto Service and Tire Centers, and Mike Juneau's Brookfield Buick GMC that you can conveniently visit.
What attractions near REI in Brookfield could I visit along with my shopping trip?
You might consider visiting the Milwaukee Breakwater Lighthouse and the Milwaukee Breakwater Lighthouse Friends landmark, which are nearby and interesting outdoor points of interest.
How can I contact REI Brookfield for more information or assistance?
You can contact REI Brookfield by calling their main phone number at +1 262-783-6150 or their toll-free number at +1 800-426-4840. They also have a Facebook page at facebook.com/REIWisconsin for updates.