REI

Reviews

• JP

  Joseph Punsalan

  Feb 26, 2026
  5.0
  Used their shop services all the time for my snowboard. I was having some issues with my bindings that I bought last year from REI and the shop person I was working with, Ken spent an hour trying remedy my supermatic bindings. Tried a few different methods, however the bindings could not be saved. Ken was kind enough to have the manager look over and provide me a refund to buy a different set of bindings which I did not expect!
• RN

  RD Nagle

  Feb 26, 2026
  5.0
  I brought my old REI coat that I brought to Europe. I need a new coat and gentlemen were very helpful. The looked up my old coat and found it the archives.
• CC

  Cody

  Feb 15, 2026
  1.0
  Chris would be a good interrogator but it shouldn’t be done at REI when you’re trying to return some items. He made my wife uncomfortable with the many “why” and “where” questions. We both have the membership and it should be a simple process. The guy next to us returning shoes was a simple process. So why couldn’t ours be. I’m glad REI sent me a survey. Hopefully I receive a response for the return from hell.
• SB

  Sandra Burroughs

  Feb 1, 2026
  5.0
  I searched the REI website for hiking pants and found Southcenter had the pants in my size. Parking was easy. I found my pants and was checked out in 15 minutes. Friendly staff.
• JI

  John F. Porter IV

  Jan 30, 2026
  1.0
  1000 start time?!? Now we understand why REI is dying. What happened?