REI

4.4
724 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
1125 N Monroe St, Spokane, WA
99201, United States

Hours

Reviews

4.4
724 reviews
5 stars
525
4 stars
96
3 stars
20
2 stars
23
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and knowledge of staff, several reported negative experiences with unhelpful or rude employees.

Product Quality

Customers generally appreciate the quality of products offered, noting that while prices can be high, the items are built to last.

Store Environment

The store is often described as clean and well-organized, but some customers expressed discomfort with staff behavior, feeling watched or profiled.

Membership Experience

The membership benefits are highlighted positively, but there are complaints about misleading information regarding membership fees and requirements.

Return Policy

REI's return policy is frequently praised as legendary, with many customers appreciating the ease of returns.
  • JJ
    Joe
    2 days ago
    5.0
    They have really good stuff here. I also like how you are a member for life. They carry top of the line products in outdoor gear. They have a good selection of backpacks and shoes skis bikes and accessories. These hokas were $200 alittle high and overpriced for what you get I wouldn't recommend they wear out to fast and hurt my feet. The backpack I would recommend you can fit a smaller lab top in it.
  • CH
    Ching Huang
    Nov 5, 2025
    5.0
    是戶外用品店 賣的東西很多種 有雪衣雪褲雪襪 也有雙板 單板的東西就沒有了
  • DS
    D Smith
    Oct 27, 2025
    5.0
    Duvall in shoes is a G! Got my wife and I suited and booted speedy quick! Also he has a great sense of humor!
  • CN
    Chris Nelson
    Aug 14, 2025
    2.0
    Please fix the psi gauge on your air compressor. Do to your new store policy I can no longer borough your pump to put air in my bicycle tires. I must rely on one of your mechanics to do it for me... Twice now they have handed my bicycle back with flat tires because the gauge told them it was 120psi when it was probably more like 50psi. I know that common sense is not that common and you probably hire people that haven't been on a bicycle since they were children. But can you please provide them with the tools necessary to at least try to do a good job at something so simple as "please put air in my tires" Thank you.
  • DN
    Dick Newton
    Aug 7, 2025
    5.0
    I needed to exchange some pants I bought last weekend. It went seamlessly with just using my phone number attached to my account. Johnny helped me find another pair of pants and he is so very helpful add knowledgeable

Frequently Asked Questions About REI

What are the operating hours of REI in Spokane?

REI Spokane is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM. It is closed on specific holidays like November 27 and 28, and December 25.

Where is REI Spokane located?

REI Spokane is located at 1125 N Monroe St, Spokane, WA 99201, United States.