Trek Bicycle Olympia East

Reviews

• EE

  efrengonzo

  Feb 9, 2026
  5.0
  The customer service from everyone there is amazing. They are all extremely helpful and share great information. Everyone’s so welcoming. I can not recommend this place enough! This is the place for all your bicycle needs!
• CC

  Chells

  Jan 26, 2026
  5.0
  Excellent shop ,complete and thorough inventory exceptional product ,, the web page was awesome and easy to navigate ,, gives ya fun shopping experience !!!
• CD

  Colton D

  Jan 10, 2026
  5.0
  My wheel was rubbing they fixed it for free and gave me tips they lance was so nice
• KT

  Kathryn Taylor

  Dec 27, 2025
  1.0
  Stopped in on the way home from a ride today because I was having issues with my SRAM AXS system. I had already performed a hard reset, but the battery wouldn’t connect and the app kept prompting a firmware update without ever successfully connecting. Only one person was working, and I left my bike on the car while I asked if they had time to take a quick look. No big deal if they didn’t—I was prepared to go to another shop. The mechanic was out, and the sales associate immediately began telling me what the problem was without actually listening to anything I was saying. He insisted it was my fault for using the SRAM app and claimed the system “just needed a hard reset,” which I had already done and repeatedly tried to explain. I even had to ask him to stop explaining basic steps I already understood and had completed, but he continued talking over me and repeating himself. He never gave me a chance to explain why a hard reset wasn’t the issue. The entire interaction felt dismissive and condescending—he didn’t listen, and he certainly didn’t hear me say I had already done exactly what he was recommending. After 15 years of riding and working in the cycling industry, this was one of the worst bike shop experiences I’ve ever had. I left and drove to Trek University Place, where I was immediately relieved to be greeted by a woman. She and the (male) mechanic actually listened to me, and within minutes we identified that the pairing light on the right shifter would not turn off. Because they took the time to listen, we were able to determine that the shifter itself is likely failing—and it’s still under warranty for a few more days. The bike shop who listened to me likely saved me thousands of dollars.
• SA

  scott armstrong

  Nov 30, 2025
  5.0
  Geoff and the staff do anything to put you on the correct bike. Great sales and service to make sure everything is correct. This keeps us traveling across the state to visit them at this store.

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