REI

4.4
463 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
625 Black Lake Blvd Sw, Olympia, WA
98502, United States

Hours

Reviews

4.4
463 reviews
5 stars
338
4 stars
51
3 stars
21
2 stars
11
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.

Product Quality

Customers noted that while the prices can be high, the quality of the products is generally worth the cost.

Mixed Experiences

Some reviews highlighted negative experiences with customer service, including rudeness and unhelpfulness from certain staff members.

Store Selection

The store is well-stocked with a wide variety of outdoor gear, although some customers expressed disappointment with the availability of specific items.

Membership Promotion

Several customers found the frequent promotion of the membership to be excessive, which detracted from their shopping experience.
  • JB
    Jessica Bocasan
    2 days ago
    5.0
    Just picked up a cargo carrier from here. The staff was excellent! Alex told us about the features as well as all sale info for the product. He was also great installing it on our vehicle - very friendly, professional, and just a great experience! Oh, and the store is dog friendly so we brought our fur babies in and all of the staff were so great to them. Wonderful people, wonderful store, highly recommended!
  • MK
    Min Kim
    Nov 10, 2025
    5.0
    Fun place to visit
  • TM
    Thomas McKee
    Oct 25, 2025
    5.0
    Now this place was quite enjoyable the staff was very friendly the prices were a little bit on the spendy side but the things that they were selling is top notch, it was a very enjoyable visit everybody was so nice and very very helpful I do recommend it
  • ME
    Mike E
    Oct 21, 2025
    5.0
    Have gone to this REI for years. People are always helpful and knowledgeable. The prices for some of the clothes seem ridiculously high at times, but overall, it's my go to for most hiking gear around here.
  • RD
    Roman Deineka
    Oct 12, 2025
    1.0
    Title: Disappointed—warranty not honored Review: I bought shoes at REI with a 1-year warranty the associate sold me. They started falling apart after ~6 months, but the store refused to help and wouldn’t honor what I was told at purchase. I expected better from REI. Won’t be returning.

Frequently Asked Questions About REI

What are REI Olympia's store hours throughout the week?

REI Olympia is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.

Where is REI located in Olympia?

REI is located at 625 Black Lake Blvd SW, Suite 410, Olympia, WA 98502, USA.