Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
507 reviews
5 stars
365
4 stars
82
3 stars
20
2 stars
11
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with several specific employees receiving commendations for exceptional service.
Product Quality
Customers generally appreciated the quality of the outdoor gear and clothing available, although some noted that prices can be on the higher side.
Store Management
Feedback indicated issues with store organization and management, including long wait times for assistance and some negative experiences with staff behavior.
Returns Experience
Several reviews highlighted dissatisfaction with the returns process, citing rude treatment and confusion regarding return policies.
Store Selection
While many customers found the selection adequate for their needs, some expressed disappointment with the limited inventory compared to larger locations.
- CKCory KocherJan 2, 20265.0Luke went above and beyond helping me find a rain coat today. Thank you Luke! He provided both technical information and showed a variety of manufacturing strategies that present real world differences in the many raincoat selections REI carries. He also provided detailed information and examples of 2, 2 1/2, and 3 layer coat options. We ended up choosing the REI Xero Cloud 3L and immediately put it to use. It is a great PNW layer that will get significant use.
- AJArhum JBDec 13, 20255.0The most helpful and expert staff I've ever encountered. Great to visit for any active hobby!
- ABAlexis BernabeDec 11, 20255.0Today I met 2 very friendly and efficient employees, Leila and Kalif really provided me with the best customer service that anyone else thank you very much.
- RXRobert X.Dec 11, 20255.0Love this place bought a great pair of On hiking shoes. When I checked out I was told that I have $100 store credit that I can use. Great staff great products selection
- GRGirija RajendranDec 9, 20255.0We came here to buy jackets and raincoats, and we found the perfect sizes. We buy most of our hiking essentials here. The shoes are very durable and last for more than two years. Staffs are helpful.
Frequently Asked Questions About REI
What type of products and brands does REI offer?
REI offers quality outdoor gear including award-winning REI brand products and popular brands like The North Face, Patagonia, GoPro, Thule, and Columbia.
Where is REI located in Issaquah?
REI is located at 735 Northwest Gilman Boulevard, Issaquah, WA 98027, USA.
What are REI's store hours?
REI is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does REI provide in-store shopping and curbside pickup?
REI provides in-store shopping but does not offer curbside pickup.
What payment methods does REI accept?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
How can I contact REI by phone or fax?
You can reach REI at +1 425-313-1660 or send a fax to +1 425-313-1680. There is also a toll-free number: +1 800-426-4840.
What online resources does REI offer for shopping and information?
REI offers an online store accessible at https://www.rei.com/stores/issaquah and mobile apps available on Android and iOS.
Are there any nearby eateries I can visit before or after shopping at REI?
Yes, nearby you can enjoy dining at ZENSHI Handcrafted Sushi, Just Poke Issaquah, Ms Saigon Kitchen, Papa Murphy's, and Fortunato Chocolate.
What nearby wellness and beauty services are available near REI?
Nearby wellness and beauty options include Massage Envy - Issaquah, Simply Nails LLC, Janie Nails, Waxing The City, and CVS Beauty.
Where can I find nearby recreational and fitness facilities around REI?
Close to REI, you can visit Adventure Kids Playcare for family entertainment, StretchLab for fitness and stretching, and HOT YOGA Experience for yoga sessions.