REI

4.2
540 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
400 36th St, Bellingham, WA
98225, United States

Hours

Reviews

4.2
540 reviews
5 stars
364
4 stars
77
3 stars
22
2 stars
18
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported poor experiences with service and staff attitudes.

Product Selection

Customers appreciated the variety and quality of products available, though some noted issues with stock levels and specific size availability.

Store Experience

The store environment is generally viewed positively, with comments on cleanliness and organization, but some customers experienced frustration with staff availability and responsiveness.

Pricing Concerns

Several reviews mentioned that prices are higher compared to other retailers, leading some customers to seek alternatives.

Staff Knowledge

Many customers highlighted the expertise of staff in various departments, particularly in footwear and outdoor gear, enhancing their shopping experience.
  • BR
    Beth R
    Oct 22, 2025
    5.0
    We had a great experience today at REI, Bellingham. Kyle in the shoe department was friendly and very helpful. He helped us find exactly what we were looking for. The cashier, Max, was friendly and professional. Thank you REI!
  • ML
    morgan layton
    Oct 17, 2025
    1.0
    Lacking in customer service these days and wasn't impressed... especially in the shoe department. Usually it's mediocre and couldn't care less but today was definitely not it.
  • CF
    Chelsa Flanary
    Oct 14, 2025
    5.0
    I had a great experience finding rain boots (thank you for helping me, Cannon & Nathan!) and looking for a rain jacket (thank you Celeste for your kindness and patience). Definitely will be back!! :)
  • RH
    RJ Halloran
    Oct 13, 2025
    5.0
    Had a stellar experience with Zach in footwear today: provided lots of relevant information and excellent service while also helping other customers. Impressive retailing skills dude!
  • AS
    A S
    Oct 8, 2025
    1.0
    Bike shop wouldn’t sell me a couple derailleur shims after telling me they had them but didn’t want to have to order more for their shop. Basic stuff like this is where REI has gone wrong.

Frequently Asked Questions About REI

What is REI in Bellingham known for?

REI in Bellingham specializes in quality outdoor gear and clothing, offering a 100% satisfaction guarantee and their own award-winning REI brand products.

What are the store hours for REI in Bellingham?

REI is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.