REI

4.4
933 reviews
Front of the REI store in Bellevue, Washington

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
410 116th Ave Ne, Bellevue, WA
98004, United States

Hours

Reviews

4.4
933 reviews
5 stars
663
4 stars
131
3 stars
38
2 stars
33
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the helpfulness and friendliness of employees, others reported rude or dismissive behavior, particularly during busy times.

Product Selection

Customers appreciate the wide variety of outdoor gear and brands available, noting the quality of products and the presence of a used section for budget-friendly options.

Pricing Concerns

Several reviews mentioned high prices, leading some customers to prefer shopping online for better deals, while others felt the quality justified the cost.

Store Experience

The store is generally well-organized and clean, but some customers experienced long wait times for assistance and checkout, particularly during peak hours.

Repair Services

While some customers had positive experiences with bike and ski repairs, others reported issues with communication and service quality in these departments.
  • ST
    Sana Tarannum
    5 days ago
    5.0
    Its an amazing place for footwear which we cant get it in another stores…awesome staff
  • JJ
    Jack
    Nov 15, 2025
    5.0
    Store was really nice, I got ski gear, insulated coat bib helmet and goggles, the employee named Curtis was super helpful, helped me pick out stuff and understand what I was looking at. He was super patient and nice. The selection was quite good, lots of helmet and clothing options.
  • XW
    Xulin Wang
    Nov 8, 2025
    1.0
    Had unpleasant interaction with the registrar Luz today. There was no line at the checkout at all, so instead of wrapping all the way around the rope fence, I simply stepped over and walked to her counter. I said hi, and she rolled her eyes and spoke to me with attitude, telling me “don’t hop” in a really dismissive way. I completely understand if the store prefers customers to walk around the rope. That’s not the issue. The issue is how she said it. There was no reason for the eye-rolling or the tone she used. It came across as rude and unprofessional, and it made the whole interaction feel unnecessarily negative. I hope this can be addressed so customers can be treated with basic respect, even when being reminded of a policy.
  • JP
    John P
    Oct 20, 2025
    5.0
    Great customer service by Zach at the ski shop!
  • SJ
    Sanghamitra Johri
    Sep 15, 2025
    5.0
    Hands down to REI store. They very supportive and helpful. Calmly understands your problem and give suggestions. Got the best hiking shoes from here literally changed my hiking experience

Frequently Asked Questions About REI

What types of products does REI in Bellevue offer?

REI offers quality outdoor gear, including award-winning REI brand gear and clothing, as well as products from brands like The North Face, Patagonia, and Columbia.

What are the store hours for REI in Bellevue?

REI is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM, with special holiday hours.