REI

4.5
193 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
244 Retail Way, Williston, VT
05495, United States

Hours

Reviews

4.5
193 reviews
5 stars
145
4 stars
25
3 stars
7
2 stars
8
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with several specific employees receiving commendations for their exceptional service.

Product Availability

While the store generally has a good selection of outdoor gear, some customers noted issues with stock levels and specific items being unavailable.

Repair Services

The bike repair service received positive feedback for its thoroughness and customer care, although there were some complaints about delays in service.

Pricing Concerns

Several reviews mentioned that while the quality of products is high, the prices are considered expensive by some customers.

Store Organization

Customers expressed mixed feelings about the store layout, with some finding it well-organized and others struggling to navigate the clothing sections.
  • JR
    Julia Rapczynski
    3 days ago
    4.0
    Easy parking, nice layout of store, decent sales the day I went, but I did not find everything I was looking for.
  • BR
    Brice Ruiz
    Nov 15, 2025
    1.0
    This review is for the ski shop. If you're looking to have work done on your skis, do yourself a favor and look elsewhere. I dropped my skis, boots and bindings for a remount and full tune. They had them for 8 days and didn't touch them. I got a full refund and took my kit to a local ski shop. They had my skis ready the next day and was cheaper than REI's member pricing. Support local ski shops, you guys. REI is a corporation that has lost touch with being proud of what you do.
  • LM
    Laura McManamy
    Sep 6, 2025
    5.0
    Staff in the shoe section are wonderful! They were so knowledgeable and incredibly patient, as I tried to figure out which trail runners work for me. So grateful for their advice!
  • CD
    Chris Dolan
    Sep 3, 2025
    1.0
    Sold me a replacement shock cord for REI brand tent poles. Even though I brought the original cord and poles with me, what they sold me was much too thick and didn't fit the poles. Didn't realize until I got home--trusted the guy who sold it to me, so that's on me. I'm super annoyed at having to drive all the way back there on my day off to fix such a dumb mistake. Seriously tempted to just make REI refund the whole tent. Plan to shop at OGE from now on.
  • LS
    Liam Swanzey
    Aug 26, 2025
    5.0
    The cycling department here is particularly fantastic! Super nice and helpful, not looking take your money for no reason!

Frequently Asked Questions About REI

What types of outdoor gear and products does REI in Williston offer?

REI offers a wide range of quality outdoor gear, including camping equipment, bicycles, footwear, clothing, ski and snowboard gear, and children's outdoor clothing, backed by a 100% satisfaction guarantee.

What are the operating hours for REI in Williston?

REI in Williston is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.