Bowlero Yorktown

Reviews

• ST

  Sina Thomas

  Nov 10, 2025
  1.0
  I really wanted to enjoy my visit, but unfortunately, the customer service experience was extremely disappointing. I spent $87 on bowling and $95 on food, yet when I asked the waitress for water, I was told the manager doesn’t allow them to give out water that we had to purchase bottled water instead. I was honestly shocked. After spending close to $200. It felt petty and disrespectful. I even offered to pay $1 for the water, and was still told no. It’s truly baffling that a paying customer, who just supported your business with a food order, and is actively bowling isn’t allowed a cup of water. I kept a smile on my face and didn’t show how frustrated I was and still was polite to the waitress this left a very bad impression. Manger seems to be lead by greed, and being lead by greed doesn't get you very far.
• LJ

  Layla Javier

  Nov 4, 2025
  5.0
  I had my son’s 14th birthday party here and it was great! I want to give a shout out to Tyler the manager he went above and beyond for us and made sure we were taken care of! Hospitality was great! Would definitely recommend to my friends for their kids birthdays also!
• NK

  Nikita Khandelwal

  Oct 25, 2025
  1.0
  Disappointed with the Staff Behavior at the front desk. We visited on Friday evening, October 24, 2025, and unfortunately had a very unpleasant experience due to the staff's behavior. Before writing this review, I noticed many others have mentioned similar issues, which makes me wonder why the management hasn't taken any corrective action yet. All the lanes were occupied when we arrived, which we completely understood. We politely asked one of the staff members how long the wait might be, and he bluntly responded, “I can’t tell you that.” Strangely, the next group that arrived after us was told it would be a 45-minute wait. Despite this inconsistency, we remained patient and waited for nearly an hour. Eventually, 8 or 9 lanes became available, and there were 4 people ahead of us, yet we were still not assigned one. It felt deliberate, and we couldn’t understand why we were being ignored. While waiting, we sat at one of the many empty tables—there were at least 10–12 vacant ones and only a few groups waiting. However, the same staff member asked us to vacate the table, even though he wasn’t assigning us a lane or offering any alternative. And there were more empty tables than people waiting. It genuinely felt like he wanted us to leave, and we still don’t know why. We stayed calm and composed because we came to enjoy ourselves, but the staff member’s attitude completely ruined the experience. I sincerely hope the management takes these repeated complaints seriously and ensures better customer service going forward.
• MJ

  Michael Jarrett

  Oct 18, 2025
  2.0
  Very disappointed in reservation system. It auto charges for shoes $25 for 4 people who already had ball&shoes. Tourists get refunded you have to go through their sakes office. Felt like a scam. Very unhappy
• NL

  Nicole Leggett

  Oct 16, 2025
  5.0
  Sofie was a great server. She checked on our table numerous times to make sure we had everything that we needed. She was super sweet and very friendly. The food was great and the atmosphere was clean and neat. Thanks Sofie for your excellent service!

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