REI

4.6
341 reviews
The front of the REI store in Woodbridge, Virginia

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
15200 Potomac Town Place, Woodbridge, VA
22191, United States

Hours

Reviews

4.6
341 reviews
5 stars
258
4 stars
55
3 stars
15
2 stars
3
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, knowledgeable, and helpful, providing exceptional customer service.

Product Quality

Customers appreciate the high quality of products offered, although some find prices to be on the higher side.

Store Environment

The store is noted for being clean, well-organized, and having a good selection of outdoor gear.

Membership Benefits

Many customers highlight the advantages of the membership program, including perks and discounts.

Mixed Experiences

While most feedback is positive, there are some complaints regarding return policies and specific negative experiences.
  • TM
    Tracy Marotta
    2 days ago
    5.0
    Great store
  • AA
    Anderson
    Jan 3, 2026
    5.0
    This REI location is consistently outstanding! Always welcoming, knowledgeable, and genuinely helpful. The staff are friendly without being pushy, extremely well-informed, and clearly passionate about the products and the outdoors. Bonus points for the bag-less approach 🤩 it’s eco-friendly which aligns with REI’s sustainability values and a great reminder to bring my own bag like a responsible adult. Clean, well-organized store and a team that truly cares about the customer experience. This is how retail should be done.
  • AT
    Adam Tabaka
    Dec 23, 2025
    1.0
    They are a bag-free store... 🙄
  • AU
    Amber U
    Nov 29, 2025
    5.0
    John was super knowledgeable and helpful.
  • JF
    Joseph Ferrante
    Oct 26, 2025
    5.0
    Excellent customer service; the manager was really helpful and even recommended a place to eat. I became a member. The only downside is it's expensive, but you get what you pay for.

Frequently Asked Questions About REI

What is the main focus of REI's product offerings?

REI specializes in quality outdoor gear and clothing, including their own award-winning REI brand designed for outdoor activities like hiking, skiing, and camping.

What are REI Woodbridge's store hours?

REI Woodbridge is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.