Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
589 reviews
5 stars
458
4 stars
56
3 stars
17
2 stars
11
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported dismissive or unhelpful interactions.
Product Selection
Customers appreciated the wide selection of high-quality outdoor gear and apparel, although some noted issues with stock availability.
Store Environment
The store is generally described as clean and well-organized, contributing positively to the shopping experience.
Pricing Concerns
Many customers found prices to be high, with some expressing frustration over perceived overpricing compared to online options.
Policy Issues
Several reviews highlighted dissatisfaction with store policies, particularly regarding returns and the no-dog policy, which has led to customer frustration.
- THTom HardeeNov 11, 20255.0I recently started shopping REI and becoming a member. The staff is amazing and the phone customer service is the best. I was placing an order and the representative offered me the sale price coming up in three days. They will definitely see a lot more of me.
- JPJose ParrillaNov 3, 20253.0No one approached to ask if help is needed or advertised their mandatory CUSTOMER SIGN UP 👀
- KUKrystal UribeSep 30, 20255.0Went for running shoes and the staff was very helpful and friendly. I will definitely be going back here next time I need shoes.
- KMK MSep 29, 20251.0Asked an employee for help with finding a product. He said no. I don't know who is training employees here but not helping customers is wild.
- MWMichael WerleSep 11, 20255.0Outstanding selection, high quality merchandise, and an extremely helpful and knowledgeable staff. Delightful experience all around.
Frequently Asked Questions About REI
What types of products does REI Virginia Beach offer?
REI Virginia Beach offers a wide range of outdoor gear and clothing, including their own award-winning REI brand products, as well as popular brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc’teryx, Columbia, and Smith Optics.
Does REI Virginia Beach provide curbside pickup?
Yes, REI Virginia Beach offers curbside pickup services for customer convenience.
What are the regular store hours for REI Virginia Beach?
The store is open Monday through Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is there free parking available at REI Virginia Beach?
Yes, REI Virginia Beach offers free onsite parking for customers.
What payment methods are accepted at REI Virginia Beach?
REI accepts a variety of payment options including American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is REI Virginia Beach accessible for wheelchair users?
Yes, REI Virginia Beach has wheelchair accessible entrances and parking to accommodate customers with disabilities.
Are there any nearby shoe stores around REI Virginia Beach where I can compare products?
Yes, nearby shoe stores include Saucony, Chacos, Payless ShoeSource, and Off Broadway Shoe Warehouse, which provide additional options if you're looking for different shoe styles.
What dining options are near REI Virginia Beach if I want to grab a meal after shopping?
Nearby restaurants include Anchor Allies (American restaurant and bar), Jade Villa Chinese Restaurant, and Kanpai Sushi, offering a variety of dining choices close to REI.
Are there any nearby transit or transportation services to help me get to REI Virginia Beach?
The Nature Bus sightseeing tour agency is nearby, which might be useful if you're exploring the area. Additionally, EVgo offers an EV charging station close to REI for electric vehicle users.
Does REI offer in-store services such as gear repair or bike servicing?
Yes, REI Virginia Beach offers onsite services including gear repair and bicycle repair.