Trek Bicycle Newport News

4.9
374 reviews
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Business Details

12551 Jefferson Ave. STE 165, Newport News, VA
23602, United States
(757) 833-0096
https://www.trekbikes.com/us/en_US/retail/newport_news/
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About

Bicycle StoreBicycle Repair Shop
Trek Bicycle Newport News is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and the best spot for all your road, mountain, hybrid, and kids bike needs. 

Details

  • Credit cardAvailable
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Trek Bicycle Newport News
12551 Jefferson Ave. STE 165, Newport News, VA
23602, United States

Hours

Reviews

4.9
374 reviews
5 stars
361
4 stars
5
3 stars
0
2 stars
2
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and helpful, often going above and beyond to assist.

Expertise

The staff demonstrated a high level of product knowledge, providing valuable advice and recommendations tailored to customer needs.

Efficiency

Many reviews highlighted quick service and efficient repairs, with customers appreciating the fast turnaround times.

Quality Products

Customers expressed satisfaction with the quality of bikes and accessories, noting that the products met their expectations.

Positive Atmosphere

The store was described as welcoming and pleasant, contributing to a positive shopping experience.
  • GD
    Gary Dunaway
    6 days ago
    5.0
    My old Trek 7700 had been in my shed since before COVID, so I thought I would take it in for a tune up before spring. They turned it around in just a couple days. My main reason for posting the review -- I got an email yesterday saying they were starting a Winter Service Special on Jan 8. They gave me the discount when I picked it up even though the special hadn't started yet. Great customer service!
  • CJ
    Caysie Jensen
    Dec 31, 2025
    5.0
    Awesome store. We bought my 5 year old a bike. They made sure that everything was comfortable for her and had all the accessories put on just the way she wanted. Both the associate and manager we worked with were super kind and helpful. We will definitely be back.
  • JW
    Jan and Mark Wiener
    Dec 25, 2025
    5.0
    Professional staff. Great experience. Ordered exactly what I needed. Thank you. Blessings always.
  • GW
    Gray Wooten
    Oct 9, 2025
    5.0
    Great job fixing my flat while I waited, including helping other customers as well at the same time. They stayed on past closing to finish my tire repair. They're awesome
  • TA
    timothy ange
    Oct 6, 2025
    5.0
    These guys are amazing, i went in for just regular ball bearings for my mongoose. They straightened my crank that was bent, installed my new bearings in just under 25 mins. this team is very friendly and outstanding!
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Frequently Asked Questions About Trek Bicycle Newport News

What types of bicycles and services does Trek Bicycle Newport News offer?

Trek Bicycle Newport News offers the latest products from Trek and Bontrager, including road, mountain, hybrid, and kids bikes. They also provide service and tune-ups for bikes of any brand.

What are the store hours for Trek Bicycle Newport News?

The store is open Tuesday to Friday from 11:00 AM to 6:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM. It is closed on Mondays and was closed on Monday 6/20 for the Juneteenth Holiday.