Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.6
530 reviews
5 stars
419
4 stars
67
3 stars
8
2 stars
13
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being helpful, knowledgeable, and friendly, with many specific employees receiving commendations for their exceptional service.
Product Availability
While many customers appreciated the wide selection of products, there were complaints about stock discrepancies and issues with online inventory not matching in-store availability.
Store Experience
The store was generally described as clean and well-organized, though some customers noted long wait times at checkout and issues with staff availability during busy periods.
Membership Concerns
Several customers expressed frustration with the push for membership sign-ups, feeling it detracted from their shopping experience.
Returns and Exchanges
Mixed feedback on the return policy; while some had positive experiences, others reported difficulties and unhelpful staff during the return process.
- RGruixin gao1 day ago1.0Not pet friendly place. MEAN white woman told us:” unless you dog quiet, you should leave.” My dog only has little voice in there:).
- JBJ BOct 26, 20251.0Tried to buy some shoes this morning. The lady in the shoe department repeatedly ignored my request for help. Folks that showed up after me were quickly helped.
- KHKale HaalandOct 22, 20255.0Diane who worked in the shoe section at the time was of great help. I went looking for a certain pair the “Lone Peak 9” and when I had any concerning questions she was there to answer. Unfortunately for myself I have a wide foot and was indecisive on the choice. She then went above and beyond to check the current shipment that was most likely still being processed to see if she had any wides for me, in which she found. At the end I decided on the “Lone peak 9” she mentioned the return policy and since being a member she shared the benefits of the membership card! I have had no negative experience at this location!
- DBDylan BoykoOct 22, 20255.0Had a great experience being fitted for a bag. Mackenzie was very knowledgeable and was able to help me narrow down my choices.
- FEFigueroa EsqOct 17, 20255.0THANKS MR. LESS! You saved my life. I walked into REI eager to add a new adventure to my memories. God put Mr. Less in my path to ensure I wouldn't go down the wrong lanes. I wanted to get the things I thought I needed to travel from VA to AK on a motorcycle. But Mr. Less noticed my ignorance and poor planning which could have led my dream into a nightmare, at best. He took the time to go over all what was needed and possible consequences if I didn't heed advice. I have always had a great opinion about REI but Mr. Less went far above his duties. But wait, there's more! Not only was what he said, it was the way he said it. If only you could have seen his passion and his true worries for me, a person that he had met for the first time that day, to make sure that my journey would not become a disaster. I came out of REI knowing that ALL my outdoor business will be for REI. Because I learned that day, that they will always have my back and best interest in each team members heart. I'm so appreciative of a complete stranger taking the time to ensure im safe and create amazing memories! Thank you Mr. Less and Thank You REI for choosing such amazing team members.
Frequently Asked Questions About REI
What types of outdoor gear does REI in McLean offer?
REI offers a wide range of quality outdoor gear including camping equipment, bicycles, clothing, footwear, ski and snowboard gear, and more, from popular brands like The North Face, Patagonia, and Columbia, as well as their own award-winning products.
What are the store hours for REI in McLean, VA?
REI in McLean is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does REI McLean offer curbside pickup?
Yes, REI McLean provides curbside pickup service for customer convenience.
Which payment options are accepted at REI in McLean?
REI accepts various payment methods including American Express, Discover, Mastercard, Visa, PayPal, Apple Pay, Android Pay, cash, and debit cards.
Is REI McLean wheelchair accessible?
Yes, REI McLean has wheelchair accessible entrances and parking to accommodate customers with mobility needs.
Does REI McLean have free parking and Wi-Fi?
Yes, REI offers free onsite parking and free Wi-Fi for customers at their McLean location.
What nearby shoe stores can I visit along with REI in McLean?
Nearby shoe stores include Saucony and Chacos, which you can visit before or after shopping at REI for more footwear options.
Are there other sporting goods stores near REI McLean?
Yes, nearby sporting goods stores include Worldwide Golf Shops, Golfdom, and another REI location for additional outdoor gear and sporting goods.
What healthcare services are near REI McLean?
Near REI, you can find healthcare providers like Dynamic Home Healthcare, Continuum Pediatric Nursing Services, Tysons Smiles dental office, Drs. Delgado and Kuzmik oral surgeons, and Nova Orthopaedics & Sports Medicine Center.
Does REI McLean offer any onsite services?
Yes, REI McLean provides onsite services including bicycle repair and outdoor gear assistance to better serve customers.