Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
475 reviews
5 stars
352
4 stars
62
3 stars
20
2 stars
16
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members received praise for their helpfulness and knowledge, others were criticized for being rude or unhelpful.
Product Selection
Customers appreciated the wide variety of outdoor gear and clothing available, although some noted issues with stock sizes and availability.
Store Experience
Many reviews highlighted the store's cleanliness and organization, but there were complaints about the accessibility of the location and the behavior of some employees.
Repair Services
The bike repair service received positive remarks for thoroughness and helpfulness, although there were instances of dissatisfaction regarding other repair experiences.
Pricing Concerns
While some customers found good deals and appreciated the co-op membership benefits, others felt that prices were high and expressed frustration over perceived deceptive pricing practices.
- HFHoney Rich FultzOct 26, 20255.0We just stopped by REI to look around, but Foster was super helpful! He took the time to size us, made sure we tried bags and shared a lot of great info. There was also another staff member who helped us out, I forgot his name, but he was really nice and gave great advice too. Everyone made our visit such a great experience.
- JFjorge fallasOct 6, 20251.0A horrible experience with customer service, they never gave me information after 15 days of placing my order, I sent them several emails, they responded with excuses and it took them 2 or 3 days to respond each time, so I canceled the order and asked for a refund and they didn't give it to me until I contacted the bank, I don't recommend them, they are not professionals.
- MDMighty DyckersonSep 24, 20255.0The cashier was kinda cute and flirty. She totally wanted me. Let's make this happen!
- MTMatt TylerSep 13, 20255.0So happy I bought my moutain bike from them. I purchased it back in February. Its been a great bike. But my crank came loose and I tried to tighten it multiple time and it kept coming loose. I took it in on a Saturday and Keith the manager put it up on the bike stand look it over and decided it needed a new crank arm. He installed it and gave me some pointers on maintenance. The repair ended up being free of charge. But I didn't leave with their recommened chain oil so I can keep up with my bike better. They have been greta each time I've been in.
- AGAlexander GoobicSep 3, 20255.0Rob in the shoe department deserves a raise, I didn't even end up buying what I came in for but he's definitely a good guy to have around the store
Frequently Asked Questions About REI
What types of products does REI offer?
REI offers a wide range of outdoor gear and clothing, including award-winning REI brand products as well as top brands like The North Face, Patagonia, and Columbia.
Does REI provide a satisfaction guarantee on their products?
Yes, REI stands behind all their products with a 100% satisfaction guarantee.
What are the store hours for REI in Glen Allen, VA?
REI is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does REI offer curbside pickup services?
Yes, REI offers curbside pickup services for customer convenience.
What payment options are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Where is REI located in Glen Allen?
REI is located at 2020 Old Brick Rd, Glen Allen, VA 23060, USA.
What nearby stores might be of interest when visiting REI?
Nearby stores include Chacos and Saucony, both shoe stores, as well as Golf Galaxy, which offers sporting goods, outdoor gear, and bicycle items.
Are there dining options close to REI in Glen Allen?
Yes, nearby dining options include Genji Sushi Glen Allen (Short Pump), WFM Coffee Bar, and Short Pump Pub where you can enjoy sushi, coffee, and casual pub fare.
How can nearby bank services assist customers visiting REI?
Customers can easily access banking services at nearby locations such as TD Ameritrade, Wells Fargo Bank, and Langley Federal Credit Union before or after shopping at REI.
Does REI have an online presence or app to enhance shopping?
Yes, REI offers an iOS app and an Android app to shop outdoor gear conveniently online.