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The front of the REI store in Fairfax, Virginia
Brand Certified

REI

4.4
(575 reviews)

Business Details

(571) 522-6568
https://www.rei.com/stores/fairfax.html

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
11950 Grand Commons Ave, Fairfax, VA
22030, United States

Hours

Reviews

4.4
575 reviews
5 stars
406
4 stars
101
3 stars
18
2 stars
13
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful across various departments.

Product Quality

Some customers expressed dissatisfaction with the quality of certain products, particularly regarding returns and warranty claims.

Store Experience

While many enjoyed the clean and organized store, some reported negative experiences with staff interactions and checkout processes.

Pricing Concerns

Several reviews mentioned that prices are higher compared to competitors, leading some customers to shop elsewhere despite the quality.
  • JJ
    Jean
    1 day ago
    5.0
    Isabelle in shoes is amazing. She was incredibly helpful and so knowledgeable about the shoes that REI stocks. She was very patient and truly wanted me to get the shoes that were the best for me. If you are looking for shoes at REI Fairfax--ask for Isabelle.
  • AC
    Andrew Christophe
    Feb 5, 2026
    5.0
    The Fairfax Corner location has friendly and knowledgeable staff and a broad inventory selection, although the web site does have many more items in stock. At Fairfax, the associates have helped me with sleeping pads, bike shoe recs, and the staff are always friendly/willing to talk. Whether I am buying something last minute, straps for my hammock or voile straps, or more deliberate purchases like a sleeping mat that I will use for years, I have been extremely satisfied with every purchase.
  • LR
    Lisa Russell
    Feb 3, 2026
    5.0
    Had to return my thule rack. Was shown a sweet trick my Subaru has. Everyone was so nice and helpful. Found my new REI
  • BS
    Bob Stanley
    Jan 31, 2026
    4.0
    Great outdoors basic and technical store for stool supplies.
  • MF
    Marsha Foos
    Jan 15, 2026
    5.0
    Brad in the shoe department was amazing and so helpful. My son needed new hiking boots. He was helpful with everything from getting the right boot for his specific foot, teaching him how to properly tie his boots and making sure they were the right fit. Even recommended appropriate socks and a good day hike close by.

Brand Certified Facts from REI

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Certified March 01, 2026Yext Knowledge Graph
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