At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Many customers praised the staff for being friendly, knowledgeable, and helpful across various departments.
Product Quality
Some customers expressed dissatisfaction with the quality of certain products, particularly regarding returns and warranty claims.
Store Experience
While many enjoyed the clean and organized store, some reported negative experiences with staff interactions and checkout processes.
Pricing Concerns
Several reviews mentioned that prices are higher compared to competitors, leading some customers to shop elsewhere despite the quality.
JJ
Jean
1 day ago
5.0
Isabelle in shoes is amazing. She was incredibly helpful and so knowledgeable about the shoes that REI stocks. She was very patient and truly wanted me to get the shoes that were the best for me. If you are looking for shoes at REI Fairfax--ask for Isabelle.
AC
Andrew Christophe
Feb 5, 2026
5.0
The Fairfax Corner location has friendly and knowledgeable staff and a broad inventory selection, although the web site does have many more items in stock. At Fairfax, the associates have helped me with sleeping pads, bike shoe recs, and the staff are always friendly/willing to talk.
Whether I am buying something last minute, straps for my hammock or voile straps, or more deliberate purchases like a sleeping mat that I will use for years, I have been extremely satisfied with every purchase.
LR
Lisa Russell
Feb 3, 2026
5.0
Had to return my thule rack. Was shown a sweet trick my Subaru has. Everyone was so nice and helpful. Found my new REI
BS
Bob Stanley
Jan 31, 2026
4.0
Great outdoors basic and technical store for stool supplies.
MF
Marsha Foos
Jan 15, 2026
5.0
Brad in the shoe department was amazing and so helpful. My son needed new hiking boots. He was helpful with everything from getting the right boot for his specific foot, teaching him how to properly tie his boots and making sure they were the right fit. Even recommended appropriate socks and a good day hike close by.