REI

4.4
562 reviews
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Business Details

11950 Grand Commons Ave, Fairfax, VA
22030, United States
(571) 522-6568
https://www.rei.com/stores/fairfax.html
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About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
11950 Grand Commons Ave, Fairfax, VA
22030, United States

Hours

Reviews

4.4
562 reviews
5 stars
395
4 stars
98
3 stars
18
2 stars
14
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies; while many customers praised the helpfulness and knowledge of employees, others reported rude or unhelpful interactions.

Product Quality

Several customers expressed dissatisfaction with the quality of products, particularly regarding returns and warranty claims.

Store Experience

The store is generally described as clean and organized, but some customers noted issues with stock availability and checkout delays.

Return Policy

Customers frequently mentioned frustrations with the return policy, feeling it was not honored as expected.

Pricing

Many reviews indicated that while the quality is good, prices are perceived as high, leading some customers to seek alternatives.
  • RB
    Rocco Benevento
    Nov 9, 2025
    5.0
    The customer service that I’ve experienced in bicycle department at the Fairfax REI has been outstanding! I just started cycling again after a 20+ year hiatus, and the changes to bikes over that time is astounding! The staff at REI has been more than patient and helpful with all of my enquiries; assisting me with after market product recommendations, explaining differences between different tire options and the like. Angelo has gone above and beyond helping me with a challenging tube/tire issue. He is a true pro. I can’t recommend this store enough to anyone that wants to experience the best in knowledgeable customer service. They really do care!
  • CC
    Critical Chris
    Nov 3, 2025
    3.0
    A pair of poorly-made Fox cycling gloves I bought in mid October began to fall apart at the seams on the very first use. I use them two more times. So then I tried to return them, about two weeks later, after I return from vacation, and they barely accepted my return! 🤯 The cashier pulled out their phone to compute the elapsed time of days that had past since my purchase, and they called a manager over “for a second opinion” on whether the return would be valid! 😂 So they did at least accept the return, after heavy scrutiny. No wonder I don’t buy stuff here as often as I used to. Three stars for now. ⭐️⭐️⭐️
  • RP
    Robert Parnell
    Oct 27, 2025
    2.0
    Nothing in stock. Go to the website, or anywhere else.
  • JH
    Joseph Harris
    Oct 26, 2025
    5.0
    Clean and organized. The cashier was talking about her vegan diet with folks that were checking out and it delayed my checkout. That annoyed me of course but can’t knock the store for the staff trying to be friendly.
  • KP
    Kristina Pywowarczuk
    Oct 18, 2025
    5.0
    One of my favorite places.
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Frequently Asked Questions About REI

What is the main focus and product guarantee of REI in Fairfax?

REI loves outdoor adventure and offers quality outdoor gear backed by a 100% satisfaction guarantee. They design their own award-winning REI brand gear and clothing for all experience levels.

What are the regular store hours for REI in Fairfax?

REI is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sundays from 10:00 AM to 6:00 PM.