My Epic Gear Member Services Center - Mountain Village

Reviews

• TT

  Toby Thomas

  Mar 11, 2026
  5.0
  I spent 6 days using Epic Gear at Park City, UT. What a terrific experience. A normal year, we lug boot bags and ski bags through airports, into a rental car, up stairs of condo and carry skis in boots 300 yards to resort center to/from daily. This year, none of it as we walk down to resort center in shoes, boot up, walk slopeside, grab skis and jump on lift with huge smiles. Easy peezey, very reasonable and a great way to start sndvendvyour ski day. Thank you Epic Gear! Toby Thomas
• JS

  Jemma Siegel

  Dec 6, 2025
  5.0
  Made a reservation online for some skis for opening day. When I went into the store to pick them up I was greeted by Mickie — she was incredibly helpful and kind, had lots of knowledge about the gear, and provided some awesome recs like a true local! Thanks Mickie!
• CB

  Cassie Bentley

  Nov 28, 2025
  1.0
  I’m extremely disappointed with my recent experience with Epic. I spent over $5,000 on a trip, took valuable time off work, and traveled with the full intention to ski — only to arrive and find that the resort wasn’t even ready due to lack of snow. I understand weather happens, but refusing refunds or real solutions for customers who planned in good faith is unacceptable. On top of that, I spent over TWO hours on the customer service line, was transferred four different times, and ultimately spoke to an agent named Monica who told me my tickets could be extended until November 2026. Not only was this never put in writing, it turns out it wasn’t even true. I was lied to, and now I’m left with nothing. I want to come back and ski, but how can I trust a company that thinks this level of service is acceptable? Epic needs to do better for the people who save, plan, and sacrifice to make these trips happen

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