My Epic Gear Member Services Center - Mountain Village

3.0
2 reviews

About

Ski ShopSnowboard Shop

Location

My Epic Gear Member Services Center - Mountain Village
1325 Lowell Avenue, Park City, UT
84060, United States

Hours

Reviews

3.0
2 reviews
5 stars
1
4 stars
0
3 stars
0
2 stars
0
1 star
1
  • JS
    Jemma Siegel
    Dec 6, 2025
    5.0
    Made a reservation online for some skis for opening day. When I went into the store to pick them up I was greeted by Mickie — she was incredibly helpful and kind, had lots of knowledge about the gear, and provided some awesome recs like a true local! Thanks Mickie!
  • CB
    Cassie Bentley
    Nov 28, 2025
    1.0
    I’m extremely disappointed with my recent experience with Epic. I spent over $5,000 on a trip, took valuable time off work, and traveled with the full intention to ski — only to arrive and find that the resort wasn’t even ready due to lack of snow. I understand weather happens, but refusing refunds or real solutions for customers who planned in good faith is unacceptable. On top of that, I spent over TWO hours on the customer service line, was transferred four different times, and ultimately spoke to an agent named Monica who told me my tickets could be extended until November 2026. Not only was this never put in writing, it turns out it wasn’t even true. I was lied to, and now I’m left with nothing. I want to come back and ski, but how can I trust a company that thinks this level of service is acceptable? Epic needs to do better for the people who save, plan, and sacrifice to make these trips happen

Frequently Asked Questions About My Epic Gear Member Services Center - Mountain Village

What is the address of My Epic Gear Member Services Center - Park City Mountain Village?

The address is 1325 Lowell Avenue, Suite 310, Park City, UT 84060, USA.

What are the operating hours for My Epic Gear Member Services Center - Park City Mountain Village?

The center is currently closed every day of the week.