REI

Reviews

• CG

  chris gould

  3 days ago
  5.0
  They have everything you need to go biking or camping
• NB

  Nick Brown

  May 7, 2026
  5.0
  Always helpful staff. Thank you!
• DV

  David vay

  May 5, 2026
  2.0
  I am no longer shopping at REI after 20 years of being a member. Yesterday went looking for a new bike. Stood under the hanging bikes for well over 15 minutes without even one employee acknowledging my presence. Very ready to spend $1000+ on a new bike. Not with REI whose customer service has went to shit!
• AA

  Aaron Linsdau Thriller Author

  May 3, 2026
  5.0
  As the author of The Most Crucial Knots to Know and The Motivated Amateur’s Guide to Winter Camping, I spend a lot of time in outdoor stores, and REI is a strong location in Spokane. As the author of The Grant Colson Thriller Series, I also notice how these spaces are built for real use, and this one stands out. There’s a dual-tower climbing wall in the middle of the store, which immediately sets the tone. Shoes are upstairs, while the main camping and outdoor gear is downstairs, with a solid clothing section as well. The selection is deep across categories. Backpack options are extensive, and the climbing gear section is well stocked. They carry high-end brands like Arc’teryx alongside REI’s in-house line. The bike shop is impressive, with a strong range of bikes and service capability. You will also find a good variety of freeze-dried food, along with smaller accessories and gear items that round out the store. One thing to know is parking. It is located behind the building. If you follow GPS directions too closely, it may take you toward a loading dock, so plan to circle around to the back. It is a well-equipped REI with strong inventory, a unique climbing setup, and everything needed for serious outdoor use.
• BH

  Benjamin Herndon

  May 2, 2026
  1.0
  Recently tried to warranty/return a pair of on cloud shoes as a coop member that were about six months old and had some rips/tears and was told by the store that they had a lot of miles on them (they didn’t as they were used for daily wear and weren’t even a year old) and they wouldn’t be able to warranty them. Since when are high end shoes not even expected to last a year? REI’s customer service and care has gone down significantly over the last few years and it seems that they only prioritize money. I would strongly recommend buying shoes elsewhere with a company who will take care of you.

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