REI

Reviews

• KB

  Kynlee Buckingham

  1 day ago
  5.0
  I wish there was more I could do besides writing a review but this was the absolute best shopping experience I’ve ever had. Lilly, Thomas, and one other gentleman, a veteran, all helped me with my experience. They all treated me with kindness, were extremely friendly and gave great recommendations without being pushy. THEY ALL NEED A RAISE!! They were absolutely stellar. The store was clean, organized, and not a moment went by that I felt as though the team didn’t care about me. If you are the manager of this place, please tell them they’re doing an amazing job. I’m currently on hold with REI customer service just to tell them how amazing my experience was because I feel like it deserves more than a review. Awesome job REI Southlake!!
• MC

  MARY CROWE

  Jun 30, 2026
  5.0
  Gracie in the shoe dept was extremely helpful.
• JT

  Justin T.

  Jun 26, 2026
  1.0
  The return process here is painful. It takes forever, even if you are a member and have the purchase in your account, and the manager Mike in particular is extremely rude and unhelpful. Just wants to tell customers NO that he can't help them, when other managers in the past have helped in the exact way he refuses. That type of person shouldn't be a manager at a store where they should focus on customer service.
• ST

  Steve Tenner

  Jun 17, 2026
  1.0
  I went to the store trying to purchase some Hoka shoes, they were out of stock. The guy in the store told me to go online and order them. He was very helpful! To my dismay, I ordered them and received them in about 6 days. No big deal. I finally received my order and the shoes were used!!!! Scuffed on the side and the bottom of the soles were very dirty!!! I will never do this again with REI!!!!!
• JJ

  Justin

  May 25, 2026
  5.0
  Always a friendly and attentive staff, even on busy weekends. Surprising amount of Men’s XL and XXL sizes in stock for Patagonia, OR, and others

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