Trek Bicycle Alamo Heights

Reviews

• TG

  TX GUIDE

  3 days ago
  5.0
  My burner hybrid was in rough shape after months of heavy usage & skipped maintenance, acting up right before I was supposed to lead a community group ride on the greenway (WALKER RANCH trailhead). TOOK IT INTO TREK (AH) & HOMESLICE-Mario jumped in, quickly diagnosed the key issues, made sure the critical repairs were handled perfectly, + got us back on the trail smoothly and safely—MVP move that saved the whole event & left the bike performing stronger. handled it with amazing customer service truly need more peeps like this in the bike world! THX 🤙
• TT

  TAOS TAOS

  3 days ago
  5.0
  Holy spokes, Batman! Mario fixed my bike so flawlessly it now rides smoother than a buttered penguin sliding down an iceberg. He’s got hands of gold and a brain full of bicycle sorcery—Alamo Heights Trek is lucky to have this legend turning disasters into dream machines!
• SS

  Sync Down Sessions

  3 days ago
  5.0
  Mario at Trek in Alamo Heights isn’t just a bike mechanic—he’s a wizard who turned my rusty heap into a rocket ship on two wheels! I rolled in feeling like a sad clown on training wheels, and left zooming like Lance Armstrong on espresso. This guy deserves a Nobel Prize in pedal power!
• LC

  Lindsay Cummings

  May 10, 2026
  2.0
  I just lost the detailed post I wrote so I'm rewriting this consolidated. I brought my new e- bike in for a back flat tire. I lent the bike after riding it only twice to a friend who wrecked it into a curb. The diagnosis was a pinched tube or a "snake bite." Labor and tube was $65 and she paid for the damage. After minimal use about a week later the tire went flat again and I brought the bike back a week after I noticed this. I was happy Trek gave it back to me for free. I'm not sure what was done but I didn't ask. BOTH times I had mentioned that I thought the rim might be slightly bent. Now the same tire is flat again. The bike has been sitting for a month if not mare and I had two friends who know about bikes to look at the rim. I'm not off roading, hitting potholes, putting more then 95 lbs on it, or hitting curbs so I don't understand why this bike is useless to me. Both people said they thought it was bent. I spent the money and bought it new because I had just lost my car and am saving for another one. Spending money on a new bike at all is frustrating but my friend paid for the damage she caused, Trek bikes didn't charge me the second time I brought it in, but now I need to, yet again, find a ride there and back and there and back to figure out the problem. Thank goodness I had been checking the tire before riding it so my rim isn't any more warped then the first time and I wasn't on the bike when it went flat. The speed that it goes that would possibly be a serious injury. At this point I'd rather skip the labor costs if I have to come back every two weeks and order a tubeless tire on Amazon and install it myself but that, I fear, would be another waste of time if it is the rim. Even if the rim isn't the causation of these flats I wanted my new bike looking like it did before she wrecked it. I don't know why my comments before about the rim were ignored. If it is the tube again I would suggest to them to not use cheap tubes. I know I should've been more persistent about making sure this was done but honestly I was trusting the professionals knew what they were doing and so glad to get my only transportation back the first time and to not have to pay again the second time I just thought if it was a issue they would've told me. It is a issue. When now I flip the bike upside down and remove the tire it is totally consistent with hitting a curb. I can't after this amount of time has past and charge my friend whatever this cost will be. How does she know my e bike has been gathering dust and not being taken off roading? I know though. What I had suspicions of the first time was true and not addressed by Trek Bikes. I now just want to sell it because I call it my useless, cursed bike. It was bad enough losing my vehicle and now this. I will keep the public posted on how this all turns out. Monday I will speak with Trek Bikes in Alamo Heights and see how they handle the situation. I was going to wait until that happened to post this but the frustration of seeing this bent rim stands on its own even if that isn't the cause of the flats. I only told the shop verbally my suspicions so I encourage everyone out there to have in writing thru email or text everything that was said and done so it doesn't become a he said she said. I'm giving one star for the speed of service and one star for the cleanliness of the shop and the employees were nice. I don't know if the ball was dropped communicating what I said to service but service should've seen the damage. I will change the rating depending on the outcome Tks!
• JE

  James Elliott

  Apr 21, 2026
  5.0
  Fantastic service and people as well as great quality products. I have been riding my new bike for a few weeks now and could not be happier.