At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Love this store for all my outdoor and travel hobbies.
JO
Jake O.
May 9, 2026
5.0
Great experience. Mr. Terry went above and beyond. I appreciate his help a lot.
YQ
Yuan Qian
May 9, 2026
1.0
It should be 0 or negative. Very rude staff, and not professional at all, when I asked a few more questions about the running gears, and tried to asked the specifications I found online, they were angry and asked me leave the store, and said “you can shop online”. When I tried to setup my Google Maps in front of their door, they even forced me to leave the front door and walk away to parking lot . I hope that, we as normal customers, can do something. I really really dislike this store and the way they do business. Hope someone from the public can do something for us to them.
OK
Oso Kekkou
May 1, 2026
1.0
Pretty low tier customer service. Gave me shoes and then never came back. Will purchase the shoes at another REI hopefully. Unlucky.
SR
S Renee
Feb 10, 2026
1.0
I would give zero stars if that were an option. My son attended a community outing at this location today, and he and his peers were treated very poorly by a staff member. They were made to feel unwelcome and uncomfortable after being told they were “taking up too much space” and “causing customers to leave.”
REI is a place for everyone, and all adults — including those with disabilities — deserve to feel respected and included in their community. I hope the store takes this feedback seriously and ensures staff are trained to be more welcoming, understanding, and inclusive toward all customers.
REI offers quality outdoor gear, clothing, and equipment for outdoor enthusiasts, including their award-winning REI brand and popular brands like The North Face, Patagonia, GoPro, and more.
Where is REI located in Plano?
REI is located at 2424 Preston Rd, Plano, TX 75093, United States.
What are the operating hours of REI in Plano?
REI is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does REI Plano offer curbside pickup service?
Yes, REI Plano offers curbside pickup service for customers.
What payment methods are accepted at REI Plano?
REI accepts various payment options including American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
Is there a mobile app to shop REI products?
Yes, REI has mobile apps available on both the App Store and Google Play for convenient shopping.
Can I shop in-store at REI Plano?
Yes, in-store shopping is available at REI Plano.
What shoe stores are near REI in Plano?
Nearby shoe stores include Saucony and Chacos, offering additional options for footwear shopping near REI.
Are there any sporting goods stores near REI Plano?
Yes, Orvis and Rally House are nearby, providing more sporting goods and outdoor gear options close to REI.
What dining options are available near REI Plano for before or after shopping?
Customers can enjoy nearby dining at places such as Vincent's Seafood & Steaks, bellagreen cafe, Smoke Plano, Schlotzky's sandwich shop, Snuffer's burger restaurant, and Chinese Kitchen.
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