REI

Reviews

• CS

  Clark Sandlin

  4 days ago
  5.0
  Love this store for all my outdoor and travel hobbies.
• JO

  Jake O.

  May 9, 2026
  5.0
  Great experience. Mr. Terry went above and beyond. I appreciate his help a lot.
• YQ

  Yuan Qian

  May 9, 2026
  1.0
  It should be 0 or negative. Very rude staff, and not professional at all, when I asked a few more questions about the running gears, and tried to asked the specifications I found online, they were angry and asked me leave the store, and said “you can shop online”. When I tried to setup my Google Maps in front of their door, they even forced me to leave the front door and walk away to parking lot . I hope that, we as normal customers, can do something. I really really dislike this store and the way they do business. Hope someone from the public can do something for us to them.
• OK

  Oso Kekkou

  May 1, 2026
  1.0
  Pretty low tier customer service. Gave me shoes and then never came back. Will purchase the shoes at another REI hopefully. Unlucky.
• SR

  S Renee

  Feb 10, 2026
  1.0
  I would give zero stars if that were an option. My son attended a community outing at this location today, and he and his peers were treated very poorly by a staff member. They were made to feel unwelcome and uncomfortable after being told they were “taking up too much space” and “causing customers to leave.” REI is a place for everyone, and all adults — including those with disabilities — deserve to feel respected and included in their community. I hope the store takes this feedback seriously and ensures staff are trained to be more welcoming, understanding, and inclusive toward all customers.

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