REI

Reviews

• YY

  Yay Me! Yay

  4 days ago
  1.0
  I received a horrible customer service from Michelle today over the phone. I needed to place an item on hold and she was so rude and rushed my call, even gave me the 800 number to call so they could put it on hold in her store. What??? I even told her that I could pay for the item over the phone., since I was driving to Houston. She refused. The most aggravating and Funny thing was that she never once asked me what was the item I was interested in buying. Way to dismiss people MICHELLE!
• LP

  Luis Perez

  May 7, 2026
  5.0
  Love shopping here, friendly staff, lots of Overlanding gear, lots of stuff for our furry pets
• DD

  Don Davis

  Mar 21, 2026
  1.0
  I took my Patagonia jacket to this store, which I frequent often, I wanted to have them send the jacket off for repair, the manager lady was called and she said REI does not offer this. I said yes they do, I was told to bring it to this store, she proceeded to tell me I was not informed and I was not correct, 1. She has poor customer service, VERY condescending, basically said I was lying, I even showed where REI uses a service for repair, she looked at me and said, have a good day. When will customer service especially from this company actually treat people right?? VERYYYYY disappointed in this manager whom did NOT address anything. I will be sending email to corporate as well. And I will not be shopping at this REI again.
• MC

  Mr. Conservative

  Jan 31, 2026
  5.0
  My favorite outdoor gear store. Always friendly helpful staff.
• ZA

  Zach A. Alam

  Jan 30, 2026
  5.0
  Ana helped me find the perfect shoe. Her customer service and knowledge were great. Thank you.