AMF DeSoto Lanes

Reviews

• DV

  D’ VEGA

  May 13, 2026
  1.0
  Im sorry to say but, i been cooming here for months but for the last couple of weeks, management has been bad. Is glass in the parking lot they do donuts and it’s trash everywhere. I do like the food though. Shout out josh who is no longer there. I like khylan and tre who i found out who recently left. Time to find somewhere else to bowl! Its getting out of hand on the weekends
• TJ

  Tamira Jones

  May 3, 2026
  1.0
  I am writing on behalf of a friend and her family regarding a deeply concerning experience during a recent birthday celebration for her 85-year-old grandmother. The family had gathered at the bowling alley with a large group, many of whom were elderly. Upon arrival, they intentionally chose seating at the far end of the facility to remain out of the way and to better accommodate the needs of older guests, including the grandmother, who uses a wheelchair. Once all guests had arrived and they proceeded to secure lanes and rental shoes, they were instructed by the manager (African American male) to relocate to lanes closer to the center of the building. My friend respectfully explained that this would be highly inconvenient and potentially difficult, as it required moving her grandmother and several elderly guests. Despite this, the manager showed no willingness to accommodate or consider their circumstances. While attempting to comply and relocate the group, one of the family members fell and sustained an injury to her knee and shoulder. This incident understandably caused distress. When the manager was informed, his response lacked empathy and professionalism. No apology was offered; instead, he simply proceeded to document the incident. From an outside perspective, this situation raises serious concerns regarding adherence to the Americans with Disabilities Act (ADA). Businesses have a responsibility to provide reasonable accommodations and ensure that individuals with disabilities are not placed in situations that compromise their safety or accessibility. Requiring a group to relocate without consideration for a wheelchair user’s needs appears inconsistent with these obligations. My friend’s family has been loyal patrons of this establishment for many years and has contributed significant business over time. However, what stood out most in this situation was the clear lack of hospitality, as well as the absence of any apology or genuine empathy following the incident. This response, combined with the overall handling of the situation, has led them to decide they will not be returning
• LW

  Lisa Warren

  May 3, 2026
  1.0
  This was one of the most disappointing customer service experiences I’ve seen. We brought our 85yr old family member who is wheelchair bound, and her daughter specifically requested a lane at the far end for safety and comfort to be out of harms way. That request was ignored, and they were placed in the middle of a busy, high-traffic area where specifically her daughter asked not to be placed. that request was selfishly ignored. To make matters worse, one of the guests fell who happens to be my 77yr old mom and the response from management was completely lacking in compassion no apologies , no making sure she was okay nothing just an incident report . This goes beyond poor service it’s a failure in basic human decency and safety awareness. Management should seriously reevaluate how they handle vulnerable guests and emergencies. Our family feels discriminated because of the guests age.
• KA

  Kentria Arkansas

  May 3, 2026
  1.0
  Yesterday we had a birthday celebration for my 85 year old grandma who had ALOT of relatives that were around her age. When we initially arrived at the bowling alley our party chose to sit all the way on the end of the building so that we would be out of the way from the crowd. When everyone arrived that was gonna bowl we went to the front desk to purchase the lanes and the shoes. The manager told us that we would have to move closer to the middle and use the closer lanes. I explained to him the inconvenience because we would have to move my grandmother ( who is in a wheelchair) and the rest of her party. He showed absolutely no concern. While we were moving to the place that was designated my aunt fell to the ground hard and hit her knee. I was livid!!!! I approached him and informed him of the incident that happened and he once again showed no concern. No apology for what happened but walked over with a clipboard to write an incident report. I was appalled by the lack of accountability and hospitality from him. My family and I have been going there for years and each time due to the large amount of people who attend we spend thousands but NEVER again
• AW

  Anthony Williams

  Apr 21, 2026
  3.0
  Me and my church family came out tonight ! We had fun for the most pt. The staff was nice especially the cashier ! I had a problem with the food ! No wonder nobody, but me & my son got food & drink when we was there. I got the tenders & fries, my son got nachos with chilli and chicken on it. The tenders and fries was o.k nothing special, but my son nachos first of all it took way to long for the cook to bring out this very basic and upsetting dish. It had very thin tortilla chips on it so the chips got soggy fast , very cheap chilli sauce on it(not wolf brand style)(the cheap chilli sauce you by with no meat in it), with pieces of chicken on it(here and there)and the cheese was thick on it.... I wish we would've took a Pic of it. It was horrible !!!! If you decide to go ! eat before you go or after you leave ! Thank me later !

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