At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Seconding the comments from others praising the know-how of James in the bike repair shop! I had an annoying seat post issue on my Specialized bike and he methodically and efficiently addressed the problem on the spot. Really appreciate the bike people there and it's a big reason I'm a regular REI patron. thanks!
BE
Big EJ
Jun 29, 2026
5.0
The greatest service I have ever experienced in a store in all 18 years of living. Got helped specifically by Adam, absolute legend. Helped fit me a backpack he was legit specifically measuring the packs looking up for me if they would be carry on items on British airways (because I told him I would be living in england). Next he helped me grab a tent specifically for what I would need at an extremely low price. (I’m a complete beginner so he was very helpful even help me set it up). He genuinely cared and was awesome. Next the whole staff was kind from the register to the shoe items everyone wanted to help, I think that ultimately roots from having Adam as a manager. Even the workers mentioned how awesome Adam was. Adam you’re a legend. I’m now a REI member for life.
LG
Liz Grant
Jun 22, 2026
2.0
The cashier was very aggressive when trying to sell me the lifetime membership. I said "no" at least 3 times. It made me feel so uncomfortable!! :(
That being said, it's a nice clean store with lots of parking.
REI offers quality outdoor gear and clothing, including award-winning REI brand products and popular brands like The North Face, Patagonia, and Columbia.
Does REI offer any satisfaction guarantee on their products?
Yes, REI stands behind all their products with a 100% satisfaction guarantee.
What are the typical store hours for REI in Austin?
REI is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Where is the REI store located in Austin?
The REI store is located at 601 N Lamar Blvd, Austin, TX 78703, USA.
What payment methods does REI accept?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Does REI offer curbside pickup for orders?
Yes, REI offers curbside pickup as a convenient service for customers.
Can customers use public transportation, like nearby stores, to find REI?
REI is located near well-known stores like The North Face and New Balance, which can help customers identify the area around 601 N Lamar Blvd in Austin.
Are there nearby places where customers can shop for outdoor gear and clothing around REI?
Yes, nearby places include The North Face for sporting goods and Kick Pleat, a nearby womens and shoe clothing store, perfect for complementary shopping.
What dining options are available near REI for customers who want to eat before or after visiting?
Customers can visit nearby eateries such as the 24 Diner, Austin TX Downtown restaurant, Amy’s Ice Creams on 6th Street, and JuiceLand smoothie and juice bar.
Are there any notable entertainment spots close to REI where customers can spend time?
Yes, nearby entertainment includes Waterloo Records & Video for music and vinyl enthusiasts, and BookPeople bookstore and coffee shop for book lovers.
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