REI

Reviews

• DH

  Dr. Chelsea Hansen

  Jun 6, 2026
  2.0
  This experience was not good. I’m giving two stars, not one, only because when we DID find employees, they were truthfully nearly all friendly. We appreciated that. The problem is that they congregate in groups all over the store and don’t fan out to help anyone on a Saturday. I spent $70 on a pair of pants, and I had to find the (again, friendly) person to help me who was chatting with two coworkers. Then we get to the fitting room and press the button - no one shows up. Stick one of those employees at the fitting room because you absolutely have the staff to do that. Finally, Melissa roamed by to let us in and tried to sell us their lifetime membership. I go in the fitting room, walk out in the pants and I needed another size. She doesn’t ask me how it’s going or try to help because she’s too busy giving a 10 minute speech to my (annoyed) husband, trying to sell this membership. I finally changed, went to get my own other size, and we paid for two items and left. They won’t give you a bag, but they will give you a huge box. Recycling, I’m sure, but a little nonsensical and annoying. At the checkout, the other woman tried again to sell me this membership. She would not stop when I told her four times that I didn’t want it. Management: The reason I didn’t join is because of the terrible customer service. It annoyed me to spend a small fortune on two pairs of pants and while you are overstaffed (if groups of 2-3 employees are everywhere, give them a task - who is managing the store? Why the obsessive focus on selling a membership and none on serving people in the store?), nobody is actually helping customers.
• MC

  m c

  May 26, 2026
  5.0
  Shelby was great! She took her time and got my husband a few pair of shoes. She is very knowledgeable and patient. Also, the gentlemen at checkout was very nice as well.
• BS

  Bill Staffen

  May 16, 2026
  5.0
  I was very surprised at how much the Pidgeon Forge REI CO-OP looked like the Pittsburgh one. Great store, and I was able to find some staff that were helpful in doing pack checks for me and my nephew, with useful advice on what could be improved or left behind.
• MF

  Mitchell Fain

  Apr 11, 2026
  5.0
  Great location 😃
• GW

  Gloria Wang

  Apr 10, 2026
  5.0
  Very kind and great customer service! We had two employees help us out on separate occasions. First was bear spray that we ended up not getting and instead getting a bear horn- thanks for that recommendation because I did not want to carry bear spray around! Second was the Sawyer Water Filter with the bladder! Thank you very much to the employee who gave us a good tip about back washing with a smart water bottle! We are members and love REI for all of our hiking, camping, and outdoors activities. These two made our trip even better. Definitely recommend stopping here for all outdoors things and becoming co-op members (at any locations)!

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