At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
They were welcoming as soon as you walked in the door. Nikki helped me find the shoe's that I was for. She was top notch and the lady at the check out was too. Good customer service is hard to find. These people were great!!
DC
Darian Cooper
Aug 13, 2026
5.0
I had an excellent experience at REI in Cincinnati. Matt helped me get properly fitted for a backpack, and I was seriously impressed with how knowledgeable, patient, and helpful he was.
He took the time to explain the different packs, how they should fit, what I should be looking for, and made sure everything was adjusted correctly for me instead of just trying to sell me something. You could tell he really knew his stuff and actually cared about helping me find the right backpack.
This was honestly some of the best customer service I’ve received in a long time. Matt was friendly, professional, and made the whole experience easy and enjoyable.If you’re looking for a backpack or need help getting properly fitted, I highly recommend going to this REI and asking for Matt. 5 stars!
CM
Carolyn Marks
Jul 29, 2026
1.0
Service dogs only? Ridiculous take.
PT
Pierce Turner
Jul 23, 2026
5.0
Garrett in the bike shop saved my race weekend. I came in needing work done and he completed it as soon as he could. While making the adjustments to my bike, he ran me through the process so that I could understand what was being done.
On top of the actual work that was done, he was informative and friendly. I highly recommend this shop and specifically Garrett as he knows what he's doing and is super personable!
What types of outdoor gear and clothing does REI offer?
REI offers award-winning outdoor gear and clothing, including its own REI brand products as well as popular brands like The North Face, Patagonia, GoPro, Thule, Osprey, and Columbia.
What are REI Cincinnati's store hours?
REI Cincinnati is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 6:00 PM.
Does REI Cincinnati offer curbside pickup?
Yes, REI Cincinnati offers curbside pickup for customer convenience.
What payment options are accepted at REI Cincinnati?
REI Cincinnati accepts American Express, Visa, Mastercard, Discover, PayPal, Apple Pay, Android Pay, and cash.
Is there free parking available at REI Cincinnati?
Yes, REI Cincinnati provides free onsite parking for customers.
Is REI Cincinnati wheelchair accessible?
Yes, REI Cincinnati has wheelchair accessible entrances and parking.
Does REI Cincinnati offer any in-store services?
Yes, REI Cincinnati provides onsite services including in-store shopping and bicycle repair.
What nearby places can I visit after shopping at REI Cincinnati?
After shopping at REI, you can visit nearby places like Rookwood Commons & Pavilion for more shopping, Maverick Chocolate Co for chocolates, or enjoy a meal at Buca di Beppo.
How can nearby stores like Chacos complement my visit to REI Cincinnati?
Chacos, a nearby shoe store, offers footwear that can complement your outdoor gear purchased at REI, making it easy to complete your outdoor adventure outfit in one trip.
Is there a place nearby where I can get pet treats after visiting REI?
Yes, Three Dog Bakery Cincy is a nearby pet store and bakery where you can pick up treats for your pets after shopping at REI.
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