At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Each year, REI donates millions of dollars to support conservation efforts nationwide and sends dedicated teams of volunteers--members, customers and REI employees--to build trails, clean up beaches, restore local habitats and more.... Through responsible business practices across the company, we strive to reduce our environmental footprint.
What began as a group of 23 mountain climbing buddies is now the nation's largest consumer cooperative. But no matter how large we grow, our roots remain firmly planted in the outdoors. Our passion for outdoor adventure is clear, whether you visit any of our stores across the country, phone us, or interact with us online.
By staying true to our roots, we've earned a place on FORTUNE magazine's list of the "100 Best Companies to Work For" every year since the rankings began in 1998. We work hard to earn our reputation for quality and integrity every day. Our core purpose guides everything we do: we all work to inspire, educate and outfit for a lifetime of outdoor adventure and stewardship.
Great customer service as always. Came in and was looking for running shoes. The guys helped me out and I decided to look around but noticed Bedrock clogs. I do have a pair at home that I bought at REI Pigeon Forge and decided on another one. The guy went back and looked but came out that he couldn’t find the clogs but he never gave up and asked for a hand from another guy. At this time both guys went back and finally brought out the clogs. Great customer service. Thank you. REI lifelong member.
SC
scot clifford
Sep 27, 2026
5.0
High-quality gear. Best return policy in the business for co-op members.
DP
Darrell Purvis
Sep 9, 2026
4.0
Clean place, very friendly staff
JM
Janet Miller
Sep 6, 2026
5.0
Great selection and helpful staff. Make a difference, shop REI.
JH
Justin Hurst
Aug 14, 2026
1.0
Just called to ask if the Leatherman arc was in stock and got hung up on. Guess they don’t want a 250$ purchase or first time customer
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